What are the responsibilities and job description for the Resident Services Coordinator position at FirstService Residential?
Job Overview:
As a Resident Services Coordinator, you'll be responsible for assisting with the management and administration of the day-to-day operations of the Community Association business. Handling customer service functions. Maintaining communication with Board of Trustees and homeowners. Serving as the primary source of contact for residents and homeowners on association matters.
Your Responsibilities:
- Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association
- Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees
- Have general knowledge and understanding of building systems and components
- Follow all policies and procedures of the Company
- Work closely with Management to learn all responsibilities of site operations
- Such other duties and responsibilities as may reasonably be directed and required
- Log work requests in Connect and generate work orders for maintenance staff and/or contractors
- Update work order log with notes and action taken by vendors.
- Close open work orders in system when complete by vendor. Work order is not considered complete unless the vendor has signed original work order and returned to office.
- Provide Community Manager with work order log for inclusion in Board package.
- Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees
- Update and maintain community information in Connect, including but not limited to the Community Web Site, Community Projects, Management Reports and all Association documents and forms
- Utilize Connect's Resident Alert feature in order to keep homeowners apprised of Association activities and important updates, subject to Board authorization
- Provide customer service assistance to homeowners as needed. Assist with homeowners' calls and inquires and respond accordingly or direct to the appropriate party.
- Log all homeowner inquires in Connect Call Log
- Assist with preparation of newsletter, where applicable
Skills & Qualifications:
- Strong organizational skills
- Strong written and verbal communication skills
- Excellent word processing, mathematic, and computer skills required.
- Critical thinking, problem solving, judgement and decision-making abilities are necessary.
- Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
- Ability to work with sensitive and/or confidential information.
What We Offer:
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $45,000 - $50,000 / annually
Salary : $45,000 - $50,000
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