Customer Service Representative (Hiring ASAP)

FLAG’s mission is to show our contractors & clients the best this industry can offer by upholding our principles of leadership, service, and exceptionalism.

For a Best-in-Class experience, partner with FLAG and allow us to demonstrate how we’re changing the industry, and how we can do the same for you.

We are looking to hire a Customer Service Representative in the city of South Gate, CA This is a contract to hire opportunity to join our Customer Service Department.

Schedule: 7am-4:00pm (Monday-Friday OT!)

Pay: $20-24/hour

Position Summary: Responsible for receiving, monitoring and processing customer requests in a prompt and timely manner, with emphasis on accuracy and professionalism, interface with other departments to ensure customer requests are processed as promised, perform positive call closure to ensure customer satisfaction, provide feedback and input on how to handle service requests, review all open calls or requests and perform follow-up as needed, maintain customer accounts, direct any customer concern to supervisor/manager.

Primary Duties & Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work safely under functional safety guidelines such as PPE and equipment interaction.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable Company policies and procedures.
• In the event of uncertainty or lack of knowledge of Company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
• Primary role is to accelerate the order intake process by streamlining the receipt of Purchase Orders into our system. This includes working with Shipping/Receiving to gather paperwork and test specimens and kick off jobs into production. Accuracy is essential.
• Quick resolution of any issues delaying order intake, involving direct communications to our clients when things are missing such as drawings and technical information.
• Also responsible for outside processors and vendors, daily communication, assuring they keep to their promises on delivery and communication of any delays.
• Helps resolves simple questions from both vendors and clients as related to orders.
• Person will also be responsible for returning samples to clients after testing is completed. This includes gathering, professionally packing, shipping, and professional communication to the client.
• Assists the Customer Service Group as directed.
• Maintains good liaison with other departments.
• Contacts customers to ascertain data omitted on orders.
• Prepares and forwards preliminary paperwork to Returns and Replacements.
• Assists in Returns and Replacements as needed.
• Builds sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Other duties as assigned.

Required Skills

• Effective in a high-call/high-email environment.
• Most critical competency is being our customer’s advocate.
• Ability to effectively communicate with all levels of the organization, including customers, coworkers, management and vendors.
• Ability to handle things professionally in a high pace, urgent and time dependent environment.
• Effective interpersonal and customer service skills.
• Attention to detail.
• Ability to compose correspondence and create simple excel worksheet work.
• Ability to manage time effectively.
• Ability to work well independently and within a team.
• Reliability is essential.

Experience & Education

• High school diploma or GED equivalent required.
• College degree preferred but not required.
• 3 years of relevant work experience.
• The ideal candidate has previous work experience in the aerospace industry.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Shift:

• Day shift
• Morning shift

Ability to Commute:

• South Gate, CA 90280 (Required)

Work Location: In person

Salary : $20 - $24