Columbia Packaging Group is Hiring a Customer Service Representative - Flexible Packaging Near Cambridge, OH
We are hiring a Customer Service Representative to interface and build a rapport with the company's customers and internal production team to advance the sales process. The position will be responsible for keeping customer pricing up to date, monitoring material costs and analyzing pricing margins. The Customer Service Representative is a key position that links customers and their requests to the production team. Essential Duties and Responsibilities
Provides world class service for our customers as the first point of contact concerning orders, quotes, returns, shipments and products
Receives and enters orders by phone, fax and email as required
Engages in regular communications with the sales, production and shipping teams on customer activity, issues, trends, pricing, order patterns and changes
Contacts customers when necessary to advise on shipments, delays and/or information necessary to process orders. Initiates tracers with shipping carriers
Initiates orders for replacements products and/or for correcting errors (shortages, wrong items shipped, etc.)
Ensures that all customers receive confirmation of orders received
Develops new accounts through prospecting, networking, cold-calling and referrals
Expands the customer base
Communicates the status of orders and customer concerns to sales team and management daily
Maintains and enhances product and technical knowledge in the plastics industry
Follows up on leads and application opportunities
Conducts proactive outgoing sales calls
Works to have a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries
Oversees multiple accounts with different complexity levels
Maintains a high level of professionalism and confidentiality
Adheres to all Company safety rules, operating and maintenance instructions, and procedure manuals
Works scheduled shifts with predictable and reliable attendance, adhering to department schedule
Performs various special projects and other duties as assigned
Qualifications Required
High School Diploma or GED
Two years' customer relations experience in an office environment providing direct customer interaction