Center Operations Supervisor

Position Summary:
The Center Ops Supervisor, COS is a non-exempt role responsible for the day-to-day operational support
of the center. This position works with the Director of Clinical Operations to ensure excellence in delivery
and execution of daily operations. This position is responsible for schedule maintenance, Central Reach
upkeep, authorization management, facility management, and hiring oversight. Administratively supports
the Clinical Leadership Team in the training, mentorship, and supervision of employees.
Job Duties and Responsibilities include the following. Other duties may be assigned.

• Oversee reception: greeting families and team members, answering calls, receiving mail;
• Manage and maintain appropriate building access or security through accurate and current

authorized pick-up, manage access control (approved guardian, and Team Member present in
building);

• Rescheduling of services and managing communication of schedule changes, cancelation

management: day of schedule changes, calling families, and Team Member callouts;

• Intake assessment scheduling support (and setup family portal as needed);
• Ensure CentralReach data elements remain updated and accurate. Examples may include schedule

changes, timely conversion of appointments, pipeline dates in metadata fields, client and staff
profiles, documentation management reports etc., daily.;

• Payroll support: coding & timekeeping compliance, converting support, amending notes, etc.;
• Culture/Team Member relations: welcome new hires, support staff with basic needs, organize

events, cover breaks;

• Center upkeep and functioning: ordering supplies, safety and compliance (drills, audits quarterly

and annual), "leader of the facility";

• Works with facilities team to address center needs and coordinate vendor visits as warranted;
• Reportable Events reporting (Client, Caregiver, or Employee): assist with documenting and

reporting as directed by the CD, DCO, Compliance, or Human Resource;

• Confidential document management: receiving and organizing client documents (intake,

authorizations, insurance coverage support, Client Coordination of Benefits, and document
collection;

• Confidential document management: Team member records (Licenses, Certifications,

Credentialing records and correspondence) needed for maintaining employee’s electronic file as
needed;

• Provide basic tech support and inventory management;

Provide basic HR support through on-boarding and off-boarding and time keeping tasks (i.e.
Supporting HR and Training as needed, Training set-up, Final paycheck, collecting Team member
document, conversion of appointments or accuracy of team members time records);

• Support CD as needed with coaching/corrective action documentation;
• Assist with Team Member certifications, application, and exams (payment and documentation as

needed);

• Support marketing efforts and events (drop off brochures, take pictures, coordinate and set-up

events, etc.);

• May support the authorization process (and Authorizations Team) as needed for specific payer

requirements: TX Medicaid, TRICARE, ESSC, Catalight, RC, etc.;

• Support the Candidate interview process as determined by the Talent Acquisition team
• Follow all policies and procedures, including but not limited to, confidentially and mandated

reporting standards as set by the Clinical and Compliance teams.

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