What are the responsibilities and job description for the CLIENT EXPERIENCE COORDINATOR (REMOTE) position at FMG Suite?
What We Do
We're a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don't have marketing departments but are growth-minded enough to know they need to market themselves.
We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort.About Our Culture
FMG started over a decade ago and now has 300 (and growing!) employees spread out across the globe. We embrace a fast-paced, results-oriented culture, and focus on a healthy work / life balance. We value collaboration and open, thoughtful communication. We believe work should be both engaging and challenging, mixed with a good sense of humor.
Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work. We're building a winning team of A players and we hope you'll be next to join us. Our Commitment to Diversity, Equity, and Inclusion
At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work. Our Employee Benefits
FMG strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide.
- Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
- Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave.
- Robust Insurance Plan including :
Medical with $0 co-pay Telehealth plan
Before you Apply
FMG (Agency Revolution) is a fast-growing, location-independent company. This means that you are not required to report to an office each day, but rather work remotely from the location(s) of your choice.
However, ideal candidates for this role must still be within a 60 minute drive to the Lehigh Valley, PA, area since we do have team days and other in-person events on a regular basis.
Must be able to work a regular schedule of 8 : 00 am to 6 : 00 pm EST each day.
Also, please be sure that you include a cover letter or note showing why you're interested in this role and how your experience matches the hiring criteria for this open position. Compensation This position pays $40,000-$45,000 based on your experience level and expertise. About the Role
As a Client Experience Coordinator, you're responsible for driving each client's long-term success, happiness, and overall experience. Core responsibilities include client advocacy, education and coordination, setting expectations, and ensuring all client requests and questions are handled as expected.
Exceptional communication is critical, as is ensuring that the right people do the right thing at the right time. Ultimately, your job is to protect and promote Agency Revolution's exceptional reputation by delivering our clients the highest quality experience.Primary Responsibilities & Expectations
Skills and Qualifications
FMG is proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact [email protected].
You can find out more about what it's like to work at FMG, by visiting https : / / fmgsuite.com / about-us /
Salary : $40,000 - $45,000
