What are the responsibilities and job description for the Help Desk Technician position at Ford Business Machines?
Job Description
Job Description
Description :
We are seeking a highly motivated and organized IT Help Desk Technician to join our team. This position will provide the first-line remote or on-site technical support of hardware, software, and operating systems ensuring exceptional customer service in a professional business environment. This may also include other network connected devices, depending on the client’s service contract. You will diagnose mechanical or technical problems by applying the basic rules of troubleshooting to identify problems, investigate causes, recommend solutions to correct common failures, and develop checklists for typical problems.
- Set up new user accounts and profiles, handle any password issues, and support the training and roll-out of new applications.
- Answers basic questions about installation, operation, configuration, customization, and usage of network connected devices.
- Communicate with team members and or customers establishing a good working relationship with other professionals and escalate complex problems when required.
- Prioritize and manage many open cases at one time by maintaining files and records that are needed to track client issues entered into the ticketing database system.
- Help provide a positive experience to the team.
Requirements :
OUR MISSION STATEMENT
Helping businesses thrive by delivering cutting edge office technology, solutions, and unparalleled customer experiences!”
OUR CORE VALUES
Own It
These are the core values that are the focus of our company culture that allow Ford Office Technologies to fulfill our mission every single day. Our values unite everyone toward a common goal and provide the foundation for a team environment that supports “what’s next” as we expand and grow the company, and the team. They service as the pathway to keep us at the forefront of the industry. We work very hard to solidify the trust that has been placed in us to bring our customers the very best experiences, as well as seamless office solutions now and into the future. From the beginning, Ford’s primary focus has been the customer. We have always believed that going the extra mile to make certain that we offered an unprecedented experience was the only way to do business and that in turn, our customers would come to value Ford Office Technologies as their company of choice.
Contact Nicole Ross, HR Manager with any questions at (724) 691-6928.
