Customer Service Representive

Ford Hotel Supply Co. is one of the nation's leading equipment suppliers to the Food Service and Hospitality industry. For more than 100 years, Ford Hotel Supply Co. has been providing quality customer service to restaurants, bars, hotels, schools, hospitals and beyond.

Ford is currently seeking a full-time Inside Sales Representative for our Downtown St. Louis location. This individual will be providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. The ideal candidate will be professional, friendly, timely, accurate and detail-oriented.

Responsibilities:

Process customer opportunities via phone or email

Assist Outside Sales staff with their customer quotes, orders, refunds, exchanges, etc.

Take payment and gather pertinent information such as addresses and phone numbers.

Answer general questions about terms of sale

Suggest solutions when a problem arises

Inform customer of deals and promotions

Sell products and services

Work with customer service manager to ensure proper customer service is being delivered

Prepare month-end reporting in a timely fashion each month, and produce other reports for management as needed.

Qualifications:

Previous Inside Sales experience in a Business-to-Business format strongly preferred.

Proficiency in Microsoft Office, especially Outlook and Excel

Experience in Foodservice/Hospitality industry is a plus

Excellent communication skills

Excellent problem solving abilities

Excellent organizational and time management skills

Great attention to detail, and excellent data entry skills

Strong work ethic

Ability to work in a team environment, as well as independently

The schedule required for this position is Monday – Friday, 8:15am-5:00pm.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

401(k)

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Compensation Package:

Hourly Base Salary

Commission pay

Schedule:

8 hour shift

Monday to Friday

Experience:

Inside Sales: 2 years (Required)

Food Service: 1 year (Preferred)

Work Location: In person

About Ford Hotel Supply Co

Established in 1911, Ford Hotel Supply is a fourth-generation, woman and family owned/operated company. We work with both independent and chain restaurants, hotels, hospitals, schools, universities, caterers, and anyone looking to make their food service operation a touch above the ordinary. Our goal is to provide unsurpassed service to our customers, allowing them to focus on their passion of serving others. Ford Hotel Supply is headquartered in St. Louis, MO with offices in Columbia, MO, and Overland Park, KS. From food trucks to stadiums, there is no project too small or too large. We are proud to offer: • Foodservice Facility Design • Equipment • Small wares • Furniture • Custom Fabrication • Interior Design • Project Management • Complete Installation