What are the responsibilities and job description for the Counter Sales Representative position at Fox Appliance Parts?
Counter Sales Representative
Fox Appliance Parts is seeking a qualified Counter Sales Representative to offer excellent customer service, gain and share product knowledge, and provide an efficient and positive customer experience. This candidate must be a team player with a positive attitude, sense of urgency and high energy level, along with dependability, honesty and integrity.
Who We Are
Established in 1948, Fox Appliance Parts operates locations throughout Georgia, Florida and Alabama. Specializing in OEM Appliance Parts and HVAC Parts and Supplies, FOX has built a reputation of integrity and professionalism throughout the industry.
Location: Mobile, AL
What We Offer:
- Competitive Pay
- Health/Dental Insurance
- Life Insurance
- 401(k)
- Paid Holidays
- Paid Vacation
Responsibilities:
- Assist in all aspects of the Branch operation including Warehouse, Receiving/Shipping, Showroom, Routine Maintenance, Warranty, Counter Sales and Inside Sales functions.
- Service in-store and telephone customers in a courteous and professional manner.
- Determine replacement parts required and provide technical information as needed.
- Use computer and catalog lookups to determine replacement part stock numbers and prices.
- Advise customers of substitutions or changes in the replacement part.
- Examine the condition of returned parts and their eligibility for exchange or refund.
- Maintain, monitor, clean and stock inventory, merchandise displays and work space.
- Accurately and efficiently enter sales orders into the computer system.
- Process end of day cash reporting and reconciliation.
- Manage shipments and delivery of goods and services.
- Establish and maintain relationships with individual and business customers and assist with problems they may encounter.
- Open and/or close the store at the scheduled hours.
- Fill In for the Branch Manager when they absent.
Requirements:
- Must be able to lift 50 lbs., bend, stretch, stand for extended periods of time, reach, sit and walk.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills with strong customer-service focus.
- Above average organizational skills.
- Ability to satisfy customer demand quickly and accurately.
- Ability to follow directions of immediate supervisor and management.
- Working knowledge of Appliance, HVAC
We are an equal opportunity employer.
Salary : $38,000 - $42,000