What are the responsibilities and job description for the IT Help Desk Technician I position at Fox Valley Fire & Safety, Inc.?
IT Help Desk Technician
Full-Time, 1st Shift M-F
Primarily onsite in Elgin, IL
Join the Team at Fox Valley Fire & Safety!
At Fox Valley Fire & Safety, we’re not just leaders in the fire protection industry—we’re passionate about protecting what matters most to our customers. As our company grows, we’re excited to expand our IT team to support our evolving technology needs. If you’re passionate about IT, ready to start your career, and want to be part of a dynamic team, we want to hear from you!
- Provide IT Support: Respond to service tickets, offering technical support to staff in person and remotely.
- Manage Laptop/PC Deployments: Set up and deploy new laptops and desktops for employees, ensuring proper configuration and seamless integration with company systems.
- Monitor Systems and Networks: Ensure the ongoing performance and security of company systems, including desktops, laptops, and networks.
- Troubleshoot IT Issues: Diagnose and resolve hardware and software problems, ensuring that users can continue their work with minimal disruptions.
- Assist with Onboarding: Create user accounts, manage access permissions, and assist with new employee IT setups.
- Manage IT Tickets: Track and resolve IT support tickets efficiently, ensuring all issues are addressed in a timely manner.
- Travel to Client Sites: Occasionally travel to client locations for installations, troubleshooting, and system maintenance (company vehicle provided).
- Maintain IT Documentation: Keep accurate records of IT issues, troubleshooting steps, and resolutions for future reference.
- Experience: Some prior experience in IT support or help desk roles is a plus, but we’ll provide training to the right candidate.
- Tech-Savvy: Basic knowledge of computer hardware, software, and networking is required.
- Problem-Solver: Ability to troubleshoot, identify, and resolve technical issues efficiently.
- Communication Skills: Clear and effective communication with non-technical staff to resolve IT issues.
- Self-Starter: Ability to work independently, prioritize tasks, and take initiative.
- Education: High school diploma or equivalent required; some college coursework in IT or related fields is a plus.
- Driver’s License: A valid driver’s license and the ability to travel to client sites when needed.
- Physical Requirements: Ability to lift and transport computer equipment (up to 50 lbs) and move around the office as needed.
Why Fox Valley Fire & Safety Co.?
Join our growing IT team and contribute to a company that values excellence and innovation. We offer a supportive work environment, opportunities for professional growth, and competitive benefits. If you’re ready to build your IT career and make a real impact, we’d love to hear from you!
How to Apply:
Please apply online or submit your resume to Recruiting@foxvalleyfire.com. We look forward to hearing from you!
Fox Valley Fire & Safety Co. is an equal opportunity employer.
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