What are the responsibilities and job description for the GENERAL MANAGER position at Franklin Cafe?
All Managers are responsible for the day to day operations of the Kitchen and Front of House and reports directly to the Corporate Management and Ownership. Areas of responsibility include but are not limited to the training of staff, monitoring food quality, food and dry goods ordering, execution daily specials and menu changes, repairs and maintenance, cleanliness and sanitation, scheduling, costing of food, completing daily check lists, maintaining and editing labor, following the budgets set forth by the Chief Financial Officer, and disciplining staff while upholding all Company tenets and practice the principles.
CORE SKILLS AND CHARACTERISTICS.
-Anticipates Customer’s needs and questions.
-English fluency.
-Exceptional communications skills.
-Grace under pressure; handles the pressure of a busy service with a smile.
-Strong organizational and time management skills.
-Accurate arithmetic skills and an overall strong math aptitude.
-Team oriented outlook.
-Impeccable personal hygiene and positive representation of the Company.
As a Manager, you will be responsible for helping to lead and drive the daily operations of your location. You will manage the kitchen and dining areas to ensure an excellent guest experience. You will oversee all hourly Team Members and will be responsible for all administrative and leadership functions to ensure a smooth operation. Other responsibilities of the Manager role may include:
-Upholding standards of Quality, Service, Cleanliness and Consistency.
-Managing all functions on our daily checklist,
-Handling payroll and scheduling.
-Focusing attention on Employee Development.
-Overseeing Inventory, Quality and Safety.
-Managing the Facility.
-Leading and Developing Community Relations.
-Provides excellent service to guests and interacts with other Employees while maintaining a professional demeanor.
-Maintains full knowledge of all food and beverage offerings, ingredients, out of stock items, possible modifications and in the moment changes.
-Assists other Employees as needed.
-Maintains positive and effective communication with Employees and Managers regarding all relevant information, special considerations and/or concerns pertaining to our customers.
-Communicates and corrects health and/or safety concerns/violations immediately.
-Attends all informational meetings.
-Performs all other related duties as assigned.