What are the responsibilities and job description for the Daily Claims Manager position at Frontline Insurance?
Join Our Claims Team at Frontline Insurance: Claims Manager
Are you passionate about leading teams, optimizing claims processes, and ensuring timely claim resolutions? Do you thrive on overseeing operations and driving efficiency? At Frontline Insurance, we’re on a mission to Make Things Better, and our Claims team plays a crucial role in achieving this goal.
Why Join Us?
At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, creators, and problem solvers dedicated to Integrity, Patriotism, Family, and Creativity. We believe in fostering a collaborative, inclusive, and growth-oriented work environment where every team member can thrive and make a meaningful impact. If you’re ready to help shape the future of insurance, your next career adventure starts here! Additionally, we offer a comprehensive benefits package designed to support your overall well-being. Enjoy company-sponsored Medical, Dental, Vision, Life, and Disability insurance (both Short-Term and Long-Term). We also provide a 401k Retirement Plan with a generous 9% match, Pet Insurance for your furry family members, and four weeks of PTO. Plus, our business casual environment ensures you can feel comfortable while you do your best work.
About the Role
As a Claims Manager at Frontline Insurance, you will be responsible for overseeing a team of claims adjusters, ensuring claims are handled effectively and efficiently while maintaining compliance with applicable regulations. You’ll play a key role in enhancing claims processes, providing leadership to your team, and supporting Frontline’s catastrophe response operations.
Key Responsibilities:
- Lead Claims Operations: Manage claims adjusters to ensure daily and catastrophe claims are handled in a timely and effective manner.
- Ensure Compliance: Oversee that claims are processed according to policy coverage, company procedures, and applicable laws and regulations.
- Develop & Train Staff: Identify training needs, assist in developing training programs, and provide ongoing performance feedback.
- Performance Management: Identify performance issues and take appropriate action to resolve them.
- Catastrophe Management: Participate in the development and management of Frontline’s catastrophe response plan and claim operations.
- Goal Setting & Reporting: Assist in developing goals for claim handlers, establish and operate within budgets, and provide monthly reports to the Claims Director summarizing claim activity.
- Cross-Department Collaboration: Maintain effective communication with Underwriting, Sales, IT, and other departments to optimize claim operations.
- Special Projects: Handle assigned projects and deliver effective results in a timely manner.
- Audit & Compliance: Cooperate with auditors conducting reviews of the Claims Department.
What We’re Looking For:
- Education & Experience: A four-year college degree and at least five years of claims experience.
- Leadership & Management Skills: Proven experience in leading teams, training, and performance management.
- Technical Skills: Strong proficiency in Microsoft Office applications and familiarity with claims management systems.
- Analytical & Problem-Solving Abilities: Ability to assess complex claim situations, make sound decisions, and implement improvements.
- Communication Skills: Strong written and verbal communication skills, with the ability to effectively present information to internal teams and external stakeholders.
- Certifications & Licenses: Must maintain all necessary licenses required to perform work in applicable states.
What We Offer:
- A collaborative and inclusive work environment
- Opportunities for professional growth and development
- The chance to be part of a team that’s truly making a difference
Ready to make a meaningful impact and help us shape the future of insurance? Apply now and start your next career adventure with Frontline Insurance!
