Help Desk/Applications Specialist

Description

Overview:
GableGotwals is a full-service law firm with nearly 100 attorneys and more than 70 other professionals in Oklahoma and Texas. We represent a diversified client base across the nation, and our connections and reach are global. Fortune 500 corporations, privately owned companies, entrepreneurs, foundations, and individuals entrust us every day with the stewardship and strategic management of their legal challenges. We are well known for our high-quality legal services provided by an experienced group of litigators and transactional attorneys who have been recognized by Benchmark Litigation, Chambers USA, Best Lawyers in America, Oklahoma Super Lawyers, and several federal, state and county bar associations. GableGotwals has been recognized by The Oklahoman as a Top Workplace for six years running. We have been recognized as a 2025 USA Today Top Workplace, a Top Inclusive Workplace by MOSAIC, and a VETS Indexes Recognized employer. The Firm has been named to VAULT’s Top 150 under 150 list for eight consecutive years. We provide a highly engaged, collaborative, team-based approach to doing life at work while we serve our clients with excellence not only throughout Oklahoma and Texas, but across the U.S.

Why Join Us:
Our purpose is to deliver exceptional legal services using our diverse skills and experience and to enrich our team and community. We strive to exhibit our core values in all that we do. Our core values are: 

• Excellence – Provide the highest level of service to internal and external clients.
• Integrity – Uphold the highest ethical standards.
• Collaboration – Work together with collective skills experience, and efforts for optimal results.
• Support – Maintain a positive, respectful environment that embraces diverse perspectives and needs among clients, team members, and community.

Benefits:

• Eligible for health insurance on day one
• Free Teladoc appointments with the Healthiest You app
• Group Term Life Insurance & Long-Term Disability Insurance
• Supplemental Life, Vision, AFLAC and Pet Insurance 
• Medical and Dependent Care Flexible Spending Accounts
• 401(k) and Profit-Sharing Plan
• PTO, Sick Leave and Floating Holiday
• Parental Leave
• Lactation Room(s) in each office location
• Most positions are eligible for twenty-six remote days per year

Job Summary
We are seeking a dedicated and tech-savvy Help Desk / Applications Specialist to join our team. The Helpdesk/Applications Specialist will be responsible for providing first and second-level technical support to internal users, troubleshooting hardware and software issues, and assisting with the installation, configuration, and maintenance of applications. This individual will analyze, troubleshoot, and resolve hardware, document, and software problems to enhance the end-user experience. This position requires a strong understanding of desktop operating systems, their related infrastructure, and an advanced level of software/application knowledge. This role will collaborate on process improvements and contribute to system updates. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving abilities, and a passion for delivering top-notch customer service. The position will report to the Director of IT.  

Essential Job Functions:

• Provide technical support for users via phone, email, and in-person, addressing a wide range of technical issues related to software applications, hardware, and network connectivity.
• Respond to and resolve user inquiries and issues in a timely manner.
• Answer incoming helpdesk calls and emails, create tickets and follow-up with users post resolution.
• Troubleshoot, diagnose, and resolve technical problems related to operating systems, applications, and networking.
• PC deployment and replacement, including working with imaging software and related tools
• Install, configure, and maintain software applications, ensuring all systems are up to date and fully functional.
• Monitor and maintain system performance, performing routine checks and preventive maintenance on software applications.
• Participate in software upgrades, patches, and new application rollouts.
• Basic network troubleshooting.
• Become an expert in and support our document management software solution (NetDocuments) and the related integrations.
• Set up PCs and other hardware for new hires.
• Assist with the onboarding and training of new employees on software applications and IT processes.
• Participate in the creation of new forms, templates, macros, styles, etc., in alignment with the Firm’s brand and style guidelines.
• Assist users when working remotely and troubleshooting non-Gable systems and networks to a limited extent.
• Other special projects and duties as assigned (e.g., back-up support and Marketing/Bus. Development support (e.g., website bio updates)

Qualifications

Education and Qualifications:

• Associate’s degree in information technology, computer science, or a related field (or equivalent certification or work experience).
• Proven experience in a help desk or IT support role.
• Strong knowledge of computer systems, hardware, software, and networking.

Required Skills:

• Familiarity with various operating systems (Windows, macOS) and office applications (Microsoft Office suite).
• Hands-on experience with common business applications, troubleshooting, and problem-solving.
• In-depth knowledge of Microsoft Suite applications, including MS Office 365, local applications, and web-based support for document troubleshooting. 
• Experience supporting Active Directory and Microsoft’s Entra ID, including group management and enterprise application support. 
• Basic administrative experience with SharePoint
• Proficient in Adobe Suite, with a focus on Acrobat Pro.
• Exceptional written and verbal skills, including the ability to communicate complex technical concepts in a manner readily understood by non-technical users, both orally and written.
• Proactive problem solver and the ability to see the big picture. 
• Strong team player: able to work collaboratively with others to meet shared objectives.
• Experience in troubleshooting complex issues involving multiple parties including software vendors. 
• Maintain a positive, “can-do” attitude, while working in a fast-paced working environment.
• Able to work independently or as a team in a collaborative environment.
• Excellent attendance record, being dependable and trustworthy.

Working Environment

• Fast-paced environment with pressured deadlines.
• Interior office with low to moderate sound levels.
• Rotational on-call support with an occasional evening or weekend availability required.
• Periodic travel to the OKC and Houston office may be required. 

Physical Demands
While performing the duties of this job, the employee will be required to read from hard-copy paper and computer screen, sit, talk, hear, use wrist, hands and fingers repetitively to type, write, operate computer and other office equipment/machinery, handle and grasp paper and other office objects. Additionally, the person in this position will remain in a stationary sitting position 90% of the time working on a computer; occasionally moving about our offices in both cities to visit and meet with others and/or attend meetings, access file cabinets, use office machinery, etc., which will require bending and lifting of items less than 40 lbs. 

GableGotwals is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status or other factors protected by law.