Fraud Detection Specialist

Technisys is now affiliated with Galileo Financial Technologies, we offer a best-in-class financial technology platform that supports issuing payment cards, mobile push provisioning, and differentiated financial products across industries and geographies.

Who we are:

Employees say we are welcoming, collaborative and offer an opportunity to make an impact. Galileo Financial Technologies enables fintechs, financial institutions, and emerging and established brands to build differentiated financial solutions that deliver exceptional, customer-centric experiences. Through modern, open APIs, Galileo’s flexible, secure, scalable and fully integrated platform drives innovation across payments and financial services. Trusted by digital banking heavyweights, early-stage innovators and enterprise clients alike, Galileo supports issuing physical and virtual payment cards, mobile push provisioning, tailored and differentiated financial products and more, across industries and geographies.

Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

The role:

We are looking for a highly skilled and proactive Fraud Prevention and Detection Specialist to join our Galileo Fraud Operations team. This role involves conducting thorough reviews of incoming and outgoing ACH transactions, sanctions screening, and transactional activity across checking and savings accounts. The successful candidate will also collaborate with management to shape and implement strategic goals, while actively contributing to achieving the team’s business objectives.

What you’ll do:

• Conducts thorough reviews and inquiries on identified and suspicious accounts within the specified systems
• Conducts reviews of incoming ACH credits and ensures the funds are not fraudulent or suspicious in nature
• Performs Know Your Customer (KYC) reviews, which involve verifying identification and address documents, as well as assessing whether the individual opening the account is the true person
• Screens all accounts against the OFAC sanctions screening list and actioning based on investigation findings
• Analyze and review potentially fraudulent activity to ensure minimal loss to the organization Coordinates cross-functional communication to resolve fraud situations and provides recommendations to resolve fraudAssist in the development, maintenance, and implementation of bank regulatory policies/procedures to detect and prevent fraudulent activityReview cardholder accounts for potential fraudulent activity Compile information from multiple channels and determine which accounts need to be restricted and what departments need to be contactedEnter and maintain accurate case detail notes for all alerts received and report type of fraud on each occurrence
• Conduct Know Your Customer (KYC) reviews and identify any fraudulent documents
• Provide escalation and updates to the supervisor regarding alerts workedRespond promptly and exercise exceptional communication skills to optimize each contact with members, partners, and external vendors/banksEnsures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfactionFoster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controlsHandle any special projects as assigned by the fraud management team
  
  

What you’ll need:

• 2 or more years experience in banking, financial services, and/or other related industries preferred
• Knowledge of check, ACH, wire, debit/credit card, and other payment channels operating rules preferred
• Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
• Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams
• Ability to use Microsoft Office and Google products.
• Excellent written and verbal communication skills
• Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
• Detail-oriented and process-oriented approach
• Accepts responsibility, ownership, and accountability for work results
• Finds a high-volume, dynamic, and team-focused environment engaging
• Ability to organize and prioritize workload
• High school diploma or equivalent required
• Must have the availability to work 10-7:00PM Monday-Friday
  
  

Why you’ll love working here:

• We offer a proven, leading-edge digital banking platform.
• We value our talent.
• We are growing.
• We lead by example.
• We have fun.
• We offer a highly collaborative working environment.
• We practice and incentivize continuous improvement.
  
  

Our benefits include, but are not limited to:

• A selection of competitive health insurance plans.
• Flexible paid time-off (PTO).
• English and Portuguese lessons, if desired.