Operations Manager

Company Description:

Garbage to Garden is a leader in curbside composting, known for innovative solutions to waste management, high quality compost for organic gardens, uncompromising reliability backed up and outstanding customer service.

Founded in 2012 in Portland, ME, Garbage to Garden now has thriving operations in two states and provides composting services to thousands of households, businesses, schools, and events.

We're a group of talented, hard-working, and passionate people and we are always looking for more go-getters ready to change our community for the better. All team members are united by and expected to maintain our core company values:

• Conservation: We constantly aim to reduce our impact and conserve our resources, internally and externally, by reducing our consumption, repurposing our waste, and taking care of what we have.
• Adaptability: We rely on adaptability to ensure our long-term success, through continuous innovation and process improvement. We encourage open mindedness, flexibility and a proactive approach to emerging challenges and opportunities.
• Service: We aim to meet and exceed expectations, address needs promptly and effectively, and foster positive relationships built on trust, integrity, and reliability.
• Respect: By demonstrating respect to each other, we strengthen each other. We recognize the value of every individual on our team and in our community and we show it through our actions.

Job Overview:

The Operations Manager provides leadership and daily oversight to Garbage to Garden’s Massachusetts-based operations staff while maximizing fleet readiness and operational efficiency.

Responsibilities:

Field Operations Team Leadership:

• Assists with hiring and orientation of new team members.
• Trains all new team members in accordance with Garbage to Garden training standards.
• Evaluates staff performance by preparing and holding performance reviews and check-ins.
• Holds regular team meetings.
• Maintains discipline of staff in accordance with company policy.
• Sets team schedule, ensuring adequate coverage of shifts.
• Helps Field Operators get a productive and positive start each morning.
• Monitors all Field Operator progress and ensures all collection routes are completed thoroughly and efficiently.
• Resolves customer complaints and other issues escalated from the customer service department.
• Delegates special tasks that arise and determines when each Field Operator’s day is finished.
• Steps in as necessary to complete routes or assist with problems that arise.

Fleet Management:

• Ensures all staff complete daily inspections of their equipment.
• Ensures all staff are cleaning and taking care of their equipment.
• Regularly inspects all fleet units.
• Investigates Tracks all issues that are discovered or reported by Field Operators.
• Helps to problem solve and personally conducts minor repairs on fleet vehicles.
• Plans preventative and unscheduled maintenance with local shops to ensure timely repairs.
• Keeps accurate and up-to-date maintenance records.
• Responds immediately to on-the-road emergencies, such as breakdowns and accidents, ensuring safe resolution.

Other:

• Ensures workspaces are kept clean, organized, and conducive to a productive environment.
• Regularly conducts inventory of essential supplies and equipment.
• Manages supply procurement, monitors usage, and tracks costs on a weekly/monthly basis.
• Coordinates and schedules larger resupply shipments from the Maine headquarters.
• Manages snow removal

Qualifications:

• Ability to effectively communicate with and support team members
• Ability to problem solve using sound judgment and decision making skills
• Proven ability to build teams around a common goal of customer service
• Excellent listening, verbal, and written communication skills
• Ability to work accurately and efficiently and remain calm under pressure
• Must be a self-starter, able to work independently and as part of a team
• Strong attention to detail and follow through of tasks
• Ability to remain flexible in work assignments/scheduled hours
• Ability to identify and diagnose vehicle issues at an intermediate level
• Working knowledge of automotive issues including electrical, mechanical, and hydraulic

Requirements:

• 5 years of relevant experience in waste management, transportation, logistics
• 3 years leadership experience
• Valid Massachusetts license, CDL preferred
• A motor vehicle record (MVR) that has no violations, accidents, or convictions for at least the past three years
• Fluency in English
• Experience with Google suite and other related platforms
• Semi-regular travel to Maine will be required

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $80,000