Eligibility Technician Lead 11.20.24

Position closing: 1/31/2025

Hiring Range: $23.93 - $28.71

Full Pay Range: $23.93 - $33.50

Supervision

Performs lead worker duties as assigned. Responsible for training new eligibility technicians. Assigns and reviews daily work, assisting with problems, and identifying areas requiring additional training and support. Participates in the staff evaluation process.

General Purpose Of Job

Performs full performance level eligibility determination for public assistance programs. Eligibility programs include Old Age Pension, Aid to the Needy Disabled, Colorado Works, Medicaid, Supplemental Nutrition Assistance Program (SNAP), LEAP and/or Child Care and other programs as needed. Provides leadership and instruction to other eligibility technicians.

Essential Job Functions

(These duties are illustrative of typical essential responsibilities of the job, and may vary according to assignment)

Technician Lead Responsibilities

• Under minimal supervision, determines financial eligibility for public assistance programs. Interviews clients and reviews applications for eligibility programs eligibility. Handles complex cases. Ensures efficient workflow of application processes.
• Inputs data into State CBMS system for new cases and information changes to current cases such as new addresses, phone numbers, birth of children, loss of family member, age limitations for certain programs and addition of household members. Identifies issues and training needs related to the CBMS system and programs.
• Successfully applies applicable rules and regulations, and accurately considers individual cases to make eligibility determination. Explains in detail the process to the client the application process and way in which eligibility is determined. Interprets and communicates complicated policies and procedures to eligibility technicians, and clients as required.
• Performs re-determination on each case according to program timelines, verifying all information has been received.
• Performs customer service focused client interactions which include home visits, client interviews, and appropriate business communications such as phone calls, emailing, and mailing of forms.
• Provides exceptional customer services and ensures that client-based tasks, community questions, or provider requests are completed in a timely manner.
• Competes required administrative tasks such as filing, paperwork completion checklists, daily work reports, data tracking, and organization of cases in appropriate system.
• Regularly attends trainings for programs, leadership, and others as assigned.
  
  

Other duties as assigned.

Core Competencies

(Representative of the knowledge, skills, and abilities expected of the position)

• Public Service: A commitment to the mission of providing exceptional services to the citizens of Garfield County. It is who we are, and what we do.
• Customer Service: A commitment to providing exceptional service to all customers (internal & external), which includes being helpful, professional, courteous, and taking the time to understand customer’s needs.
• Stewardship & Innovation: Is a good steward of public resources and looks for ways to be innovative and improve efficiencies.
• Teamwork: Able to work together with a diverse group of people towards a shared goal, while considering the needs of others.
• Business Technology: Ability to utilize the technology required of the position and demonstrates a willingness to learn new technologies as required to assist the County in providing exceptional services, innovation, and work efficiencies.
• Communication: Proficient in communication, and able to communicate using the English language, including written, verbal, or other communication channels as required by the position.
• Leadership: Demonstrates leadership competencies which include a desire to value differences, communicate effectively, increase self-awareness, and transfer knowledge to others.
• Change Management: General knowledge of change management best practices and ability to manage the transition to minimize impact and downtime.
• Integrity: Maintain a high level of confidentiality and professionalism while performing essential job functions.
  
  

To View Information About Our Benefits Package, Please Visit

https://www.garfield-county.com/human-resources/benefits-brochure/