Automotive Service Writer/Advisor

Job Overview
As a Service Writer, your primary responsibility will be to ensure excellent customer service and efficient workflow within the service department.

Responsibilities

• Communicate with customers to understand their vehicle service needs
• Schedule service appointments and follow up with customers on the status of their vehicles
• Provide accurate estimates for repairs and services
• Coordinate with service technicians to ensure timely completion of work
• Maintain detailed records of customer interactions and service history
• Assist in vehicle drop-off and pick-up processes
• Upsell additional services or products as needed

Skills

• New car parts management experience preferred
• Knowledge of vehicle maintenance and repair terminologies
• Understanding of automotive diagnostics and repair processes
• Strong communication and customer service skills
• Ability to multitask
• Familiarity with CDK/ADP computer systems
• Ability to open and close Repair orders accurately

Job Type: Full-time

Pay: $800.00 - $1,500.00 per week

Benefits:

• Employee assistance program
• Employee discount
• Health insurance
• Professional development assistance
• Relocation assistance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday

Work Location: In person

Salary : $800 - $1,500