What are the responsibilities and job description for the HHR Slot Shift Manager position at Gate City Casino?
Compensation: $61,200 - $82,600 / year
The opportunity
Delaware North Gaming is hiring a full-time Assistant Gaming Operations Manager to join our team at Gate City Casino in Nashua, New Hampshire. As an Assistant Gaming Operations Manager, you will be responsible for directly managing all facets of operations on the gaming floor. If you are passionate about gaming operations and thrive in a fast-paced environment where you can lead a team to deliver exceptional guest experiences, this is the role for you.
Pay
Minimum – Anticipated Maximum Base Salary: $61,200 – $82,600 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/>https://careers.delawarenorth.com/benefits/
.What we offer
At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
What will you do?
- Oversee guest service initiatives for the HHR department, including jackpot response times, team member scorecards, guest introductions, and new member sign-ups
- Ensure exceptional guest service by addressing guest needs, resolving disputes, and maintaining service standards across all team members
- Actively participate in gaming floor operations, including processing jackpots, signing up guests, and promoting events
- Monitor gaming floor operations, enforce policies, and report issues to leadership while maintaining high standards of integrity
- Manage team operations, including training, scheduling, and break coordination to ensure efficient department functionality
More about you
- 2-3 years of proven gaming management experience, with a thorough understanding of NH Lottery laws, HHR systems, and internal controls
- Strong knowledge of Title 31 requirements and federal cash reporting compliance, as well as basic math skills for understanding HHR pay lines
- Ability to read and interpret technical manuals, gaming documents, and troubleshoot HHR machine hardware, software, and technology
- High school diploma or equivalent, with proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
- Must be able to obtain and maintain a New Hampshire Gaming License while staying current with industry regulations and updates
Shift details
Day shift
Evening shift
Holidays
Weekends
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Salary : $61,200 - $82,600
