What are the responsibilities and job description for the Players Club Representative position at Gate City Casino?
Compensation: $19.00 - $22.00 / hour
The opportunity
Delaware North Gaming is searching for a full-time or part-time Player Club Representative to join our team at Gate City Casino in Nashua, New Hampshire. As a Player Club Representative, you will be responsible for providingexcellent guest service at the Players Club.
If you enjoy interacting with guests and thrive in a fast-paced environment, this role is an exciting opportunity to showcase your customer service skills and contribute to creating memorable experiences.
Pay
$19.00 – $22.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer >https://careers.delawarenorth.com/whatweoffer
.What we offer
We care about our team members personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Employee assistance program
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
What will you do?
- Handle daily procedures for Lucky North Club operations, including verifying IDs, maintaining accurate records, and coding applications in the system
- Enroll new members, update account information, and explain club benefits, point structures, and promotional details to patrons
- Address patron questions, resolve complaints, and ensure excellent guest service
- Operate and support club promotions to enhance member engagement and recruit new members
- Maintain knowledge of inventory and direct mail parameters to assist with accurate club-related processes
More about you
- No experience or diploma required
- Ability to obtain and maintain a state gaming license required
- Basic computer skills including word processing, spreadsheets, database, and point-of-sale system preferred
- Ability to work evenings, weekends, holidays, and special events
Physical requirements
- Standing for extended periods of time
- Ability to lift up to 15 pounds
Shift details
Day shift
Evening shift
Evenings as needed
Weekends
Every weekend
Weekends only
Event based
Holidays
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Salary : $19 - $22
