What are the responsibilities and job description for the Service Dispatcher position at GDKN?
•High School or equivalent 3 years experience in customer service/dispatching.
•Proficient with computers, Windows applications (Oracle experience a plus).
•The qualified candidate will be an integral part in the continued success and growth of the Service Department.
•This position requires a high energy level with a focus toward customers and a strong desire to succeed.
•Good organizational skills, attention to detail and excellent communication skills are required.
•Scheduling general service calls, preparing and invoicing service calls.
•Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections
Duties:
· Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
· Communicate with our Service Resource Center for all service calls.
· Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
· Reassign work as needed, making judgments based on current workloads & priorities.
· Regular contact of customer to communicate status changes.
· Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
· Validate and perform invoicing transactions for service calls in ACE daily.
· Completed service calls to be invoiced within 48 hours.
· Maintain confidentiality of customer and employer information at all times.
· Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies
Salary : $19 - $21
