Operations Manager - Genesis Hospitality

Job Summary:
High volume hospitality division is seeking a Full-Time team-oriented candidate for the Operations Manager position. The ideal candidate must be courteous and possess excellent leadership and customer service skills. Candidate must also be willing to work weekdays/nights, weekends and/or holidays.

We are seeking an Operations Manager to drive continuing efficiency, continuity, fiscal performance, growth, and related strategies for the portfolio of all restaurants and hotels.
The successful candidate will join a dynamic leadership team and will play a critical role in identifying areas of growth and driving initiatives to meet profitability targets.

Responsibilities:

• Present, report, communicate challenges, collaborate on strategic discussions, and related duties with the Hospitality Director and the rest of the leadership team.
• Collaborate with senior leadership in order to execute corporate policies, initiatives, and strategic plans.
• Responsible for harmonization of operational processes, policies, and procedures between all hospitality locations. Including but not limited to:

1. SOPs (operational policies and procedures)
2. Quality: Compliance and Quality Assurance
3. Reports generation and design with respect to individual restaurants and hotel locations (i.e. making reports look and feel the same between locations)
4. Standardization and facilitation of headcount and capital expense requests
5. Standardization and implementation of operational metrics

• Direct site leads of all Hospitality locations with other general operational oversight as appropriate
• Guide decisions involving price structure and price negotiations
• Contribute to developing and implementing the marketing and sales strategy (e.g., brochures, company presentations, events, website improvement)
• Collaborate with Senior Leadership in evaluating, justifying, and implementation of added services
• Onboarding and harmonization of processes for acquired companies
• Actively participate at professional meetings as appropriate

Requirements:

• BA degree in Business/Finance/Accounting preferred but, not required.
• Experience in business development is a plus.
• Ability to work collaboratively and independently within a matrix with business, customer service and other professionals
• Strong interpersonal and presentation skills, good judgment, and ability to communicate with a diverse range of professionals from Entry-level to Executive level
• Ability to recognize the needs of the customer and collaborate with management to develop and implement needed services
• Daily, local travel required

We Offer:

• Medical, Dental & Vision Insurance
• Short- and Long-Term Disability
• Life Insurance
• Dependent Care Flex Spending Account
• 401(k) Plan
• Business Casual Environment

Visit us at https://www.genesis-hospitality.com

Genesis Hospitality and Dining LLC is an equal opportunity employer.