What are the responsibilities and job description for the Technology Trainer and User Development Specialist position at Gentry Locke?
Gentry Locke Attorneys is seeking a skilled and highly motivated IT professional with demonstrated experience as a technology trainer to join our team! The position can be located in the Roanoke, VA or Richmond, VA office. The successful candidate will be meticulous with exceptional organizational skills and thrive in a team environment. This full-time position will provide all firm-wide training on software rollouts and upgrades, basic application-level training, onboarding new employees, and department specific applications training. The Technology Trainer and User Development Specialist will conduct group training classes virtually and in-person for professional staff and attorneys, along with desk-side user training. Other responsibilities include beta testing of new applications, developing and maintaining firm templates, maintaining Firm equipment, and assist with system maintenance testing. The position will assist with help desk tickets during business hours and rotating evenings (5PM-9PM) and Saturdays (10AM-2PM).
Advanced knowledge of Microsoft Office, and experience in VBA basics and Win 10/11 required. The willingness and ability to learn and expand on current technology skills including versatile cloud apps is required in order to navigate the robust technology package the firm maintains. Preference given to candidates with 5 or more years’ experience as a trainer.
If you thrive in a high energy, fast-paced environment and excel at educating within the IT world, we invite you to apply! Gentry Locke offers a competitive salary and a generous benefits package. To learn more about the firm, visit our website at www.gentrylocke.com. Gentry Locke is a drug-free workplace.
Gentry Locke is an equal opportunity employer.