Systems Administrator (WMS)

Summary

We are seeking a Systems Administrator for our Warehouse Management System (Pathguide Technology’s Latitude WMS) who is a self-starter that can identify, analyze, and solve technical issues quickly, communicate effectively, and collaborate well with team members. Provide sound technical advice and expertise in support of the team’s mission: “To provide uninterrupted and reliable access to the Latitude WMS systems.” The position will be ideally located in Greenville, SC or Irving, TX.

Essential Responsibilities

• Ensures high availability and acceptable levels of performance of mission critical host computer resources. Provide recommendations for improving or changing the WMS environment to maintain high availability.
• Oversees the day-to-day operations of the servers hosting Latitude WMS by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained.
• Working with 3rd party vendor, oversees revisions to host system firmware and software. Works with 3rd party vendor to assist with support activities.
• Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired.
• Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
• Oversees users’ accounts.
• Provides server support related to other software.
• Working with security team and the 3rd party vendors, develops procedures to maintain security and protect systems from unauthorized use and user abuse.
• Working with 3rd party hosting vendor, insures appropriate backup and restoration of host operating systems and host-based applications.
• Stays current with technological developments in systems administration technology and recommends ways for the team to take advantage of new technology.
• Works with 3rd party managed services to insure SLAs are met and all contracted activities are performed accurately.
• Coordinates offshore technical activities.
• Supports the VP, IT and IT Manager with other tasks as needed.

Skills, Knowledge, and Education Required

• A 4 year degree in Computer Science or related field. Appropriate additional experience may be substituted for education on a year for year basis.
• 4 years’ experience working with SQL databases
• 4 years’ experience working in High Availability environments.
• 4 years’ work experience in complex systems design, programming and systems software and support
• 4 years’ experience with Crystal Reports
• Familiar with distribution business processes such as receiving, shipping, cycle counting, inventory adjustments, etc.
• Experience working in an Agile/Scrum development process is a plus.
• Excellent analytical, conceptual, and problem-solving abilities; keen attention to detail
• Excellent communication and interpersonal skills to interact with project leads, developers, and other team members.
• Excellent documentation and organizational skills.
• Knowledge of:
  • Programming languages and operating systems
  • Current equipment and technologies in use
  • Enterprise backup and recovery procedures
  • System performance monitoring tools
  • Database administration or experience with SQL Server
• Ability to:
  • Plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures.
  • Perform multiple tasks concurrently and respond to emergency situations effectively.
  • Communicate technical/complex information both verbally and in writing.
  • Establish and maintain cooperation, understanding, trust and credibility.
• Knowledge in any the following areas will be considered a plus:
  • Windows® server 2008 and later
  • Dell Boomi
• Application development (Pick preferred)
• In addition to educational requirements the following experience is desirable:
  • ERP Systems Experience (QAD preferred)
  • Distribution or manufacturing industry experience (distribution preferred)
  • Ability to travel up to 20% of the time with some internation travel required.

Essential Capabilities

Core Values

Band Specific

• Deliver the Best Customer Service
• Join Forces for Success
• Encourage to Innovate
• Engage People to Develop their Talents
• Trust Each Other
• Enjoy Making a Difference

• Draws inspiration from our customers by understanding their requirements
• Constantly promotes teamwork beyond boundaries and disciplines
• Thinks out of the box and adopts a positive attitude towards change
• Respects colleagues and treats them in a fair/constructive way
• Takes accountability for promises and responsibilities
• Continuously looks for ways to recognize and celebrate excellent performance

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.