General Manager – eCommerce Solutions

GHY eBiz has an exciting opportunity for the role of General Manager - eCommerce Solutions. 

As General Manager – eCommerce Solutions, you’ll lead the GHY eBiz team in delivering exceptional services to our clients. This is a pivotal leadership role where you’ll drive strategy, foster a collaborative team environment, and ensure compliance in every aspect of our operations. Your expertise in customs brokerage, quality control, and eCommerce logistics will make a significant impact on GHY’s growth and reputation.

About GHY eBiz

GHY eBiz is redefining eCommerce logistics with innovative solutions tailored for B2B and B2C exporters. We specialize in low-value and small-parcel shipments, offering integrated customs brokerage and technology to help clients save costs and navigate complex OGD/PGA regulations in Canada and the US.

Why Join GHY?

At GHY, we prioritize your success and well-being:

• Work Life Balance – We mean it: banked time program, paid volunteer days, social committee, cultural surveys
• Fair Compensation – With scheduled salary assessments, salary scales, RRSP/DPSP program, Bonuses.
• Excellent Benefits – Subsidized health, dental, short and long term disability, AD&D, HCSA, EAP and critical illness.
• Professional Development –Employee development, external training, leadership development, career planning & advancement.

The Role:

Location: Canada/US | Business Unit: GHY eBiz Inc. (USA)
Reports To: VP of Canadian Operations
Role Requirement: Must serve as a Director on Corporation Documents

Key Responsibilities:

Leadership & Team Development

• Set strategic direction and create a roadmap for achieving performance goals.
• Lead by example, cultivating a culture of accountability, engagement, and learning.
• Mentor and coach team members, ensuring individual and team success.
• Manage staffing, workload distribution, and schedules to maintain seamless operations.
• Resolve conflicts effectively and facilitate team collaboration.

eCommerce Operations & Business Growth

• Oversee the GHY eBiz program, ensuring compliance with CBP, CBSA, PGA/OGD regulations.
• Build strong relationships with clients, carriers, and vendors, driving business development.
• Lead client onboarding processes, ensuring seamless integration and satisfaction.
• Develop and refine standard operating procedures (SOPs) to optimize operations.
• Provide detailed reporting to senior management on compliance, cost, and performance metrics.

What You Bring:

Education & Credentials

• Post-secondary education in business or commerce.
• Preferred: Canadian Licensed Customs Broker or professional designations (CCS, CTCS).
• Asset: USA Licensed Customs Broker certification.

Essential Skills & Expertise

• 10 years of experience in customs brokerage, logistics, or a related field.
• Advanced knowledge of tariff classification and explanatory notes, with proven application skills.
• Strong understanding of quality control processes and issue resolution.
• In-depth expertise in Canadian and US customs rules and regulations.
• Exceptional time management skills to meet tight deadlines and handle high transaction volumes.
• Intermediate proficiency in Excel and MS Office Suite.
• Excellent problem-solving abilities to address operational challenges.
• Self-motivated with the ability to work independently and efficiently.
• Strong team-building and mentoring skills to foster team growth.
• Proven experience in appeals, rulings, proposals, and agreements.

Availability: must be able to support operations 7 days a week, including evenings and weekends as needed.

Location: Must be legally entitled to work in Canada or the US.

Apply now and take the next step in your career with GHY!

GHY is an equal opportunity employer, we are committed to providing an inclusive, accessible environment, and collaborating with applicants, employees, clients and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. We welcome and encourage applications from all persons. Individuals applying for employment with GHY may request accommodations at all stages of recruitment and employment from our Human Resources team. All employment is decided on the basis of qualifications, merit and business need. We appreciate all interest shown however only those considered will be contacted for an interview.

Please visit our careers page to see more job opportunities: https://www.ghy.com/careers/