What are the responsibilities and job description for the Supervisor Food Service position at Gideon Toal Management Services?
The description below is designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications, which may be required of team members assigned to this job classification.
The work of the Supervisor includes: working within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety, through quality customer service, communication and general problem solving, as well as coordinating administrative and operational activities of assigned team members. In addition, the Supervisor shall perform a full range of bartender, concierge and customer service duties in support of company and customer operations. The Supervisor will be proficient in all operational positions along with the general management of all positions. The duties of a Supervisor include but are not limited to:
- Interacting with airline/airport passengers via a premier clubroom/bar environment
- Direct the activities of up to 15 team members
- Responsible for coordination of assigned team members in accordance with the Company’s policies and applicable laws
- Coordinate with Lounge Manager to reorder liquor and food inventory for assigned customer or lounge
- Coordinate with Lounge Manager to resolve service issues requested by the guests in assigned customer or lounge
- Meeting customer and passenger needs through communication and courteous customer service skills
- Monitoring number of alcoholic beverages served to passengers and alert management to potential problems
- Maintaining a thorough knowledge of all required regulatory agency requirements
- Maintaining current state approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicable
- Possessing basic working knowledge of alcoholic beverages
- Maintaining a neat work environment, kitchen and passenger seating area including picking up and washing dirty dishes, disposing of trash, etc.
- Restocking snacks, coffee, cups, glasses, ice, etc. in all service areas
- Completing paperwork related to daily liquor usage/inventory/orders
- Other duties as assigned
- Perform administrative tasks as required
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Evening shift
- Morning shift
Work Location: In person
Salary : $22
