What are the responsibilities and job description for the Call Centre Banker position at GK Solutions?
Call Center Representative Job Description
Overview:
We are currently seeking a motivated Call Center Representative to join our team in the financial services industry. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and assisting with fraud prevention detection. As a Call Center Representative, you will play a key role in maintaining customer satisfaction and promoting financial products and services.
Responsibilities:
- Analyze customer inquiries and provide accurate information regarding banking products and services.
- Handle incoming calls professionally and efficiently to address customer concerns.
- Assist in fraud prevention detection by identifying suspicious activities and escalating issues as needed.
- Communicate effectively with customers to resolve inquiries and issues in a timely manner.
- Promote financial products and services to customers based on their needs and preferences.
- Collaborate with team members to ensure seamless customer service delivery.
- Maintain detailed records of customer interactions and transactions for reference purposes.
Experience:
- Previous experience in a call center or customer service role is preferred.
- Familiarity with financial services, banking products, or sales is advantageous.
- Excellent communication skills in English to interact with a diverse customer base.
- Ability to analyze situations quickly and provide appropriate solutions.
- Strong attention to detail and problem-solving abilities.
Join our team as a Call Center Banker where you will have the opportunity to showcase your customer service skills, contribute to fraud prevention efforts, and promote financial services while ensuring customer satisfaction.
Job Type: Full-time
Pay: $24.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus opportunities
Work Location: In person
Salary : $24 - $27
