Assistant Manager

Job Description

Job Title:        Assistant Store Manager

Reports To:    General Manager

Status:            Non-Exempt, Full time

Department: Retail

Summary:      

Assists the store manager in the efficient operation of a retail store. 

Essential Duties and Responsibilities:

Maintains excellent customer relations.

Assist store manager with planning for best possible merchandising system, including displays and store promotions.

Responsible for meeting daily production quotas.

Assist with cash control and related reports.

Assist with security and safety of company employees, property and assets

Lead and encourage store work force; when directed, assist with staff training; assign specific duties in absence of manager.

Suspensions and termination decisions will be at the Store Manager’s discretion.

• Terminations require approval of the General Manager, Director of Retail and the Manager of Human Resources.  In the event the General Manager or HR Manager is not available, the Director of Workforce Development may approve.

Submit documentation regarding corrective or disciplinary issues within two days of occurrence.

• Must be approved by General Manager, Director of Retail, and Manager of Human Resources. In the event the General Manager or HR Manager is not available, the Director of Workforce Development may approve.

Keep store equipment in proper working order. Notify store manager and/or district manager promptly of any defects.

Will travel daily to designated bank for Goodwill to deposit funds.

• Must have own transportation to be able to make bank deposits in timely manner.
• Employee must be accompanied by another Goodwill employee who is in good standing.
• Employee must submit mileage reimbursement reports for mileage driven in personal vehicle used for banking purposes.

Ensures that all financial paperwork including, but not limited to, sales, production, time cards, logs, inventories, and other assigned work is properly completed and in a timely manner in the absence of a store manager.

Enforce safety and security policies and procedures.

Responsible for all documentation such as:  Incident Reports, Absentee Reports, Counseling Statements and Warning Slips, in the absence of a store manager.

Maintain good housekeeping, keeping customer & employee walkways and aisles clear of hazards at all times, inspecting on an hourly basis.

Adhere to all Goodwill policies, procedures and regulations.

Provide excellent customer service to both external and internal customers.

Other duties as assigned.

Supervisory Responsibilities:           

Supervises retail store cashiers

Qualifications:           

To perform this job successfully, an individual must be able to perform each duty satisfactorily.   The requirements listed below are representative of the knowledge, skill and or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent.
• Ability to complete daily reports.
• Must be able to communicate with the public.
• Must be honest and dependable.
• Must have clean clothing and good hygiene.
• Must have own transportation and have valid driver’s license and liability insurance.

Education and/or Experience: 

• Must have high school diploma or GED.
• Previous cashiering and supervisory experience.
• Management and customer relations skills.
• Good math aptitude.
• Working knowledge of cashiering, bank deposits and retail sales.  

Physical Demands:    

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasional stooping, kneeling and crouching.

Is regularly required to talk or hear.

Must be able to walk and stand for up to eight hours per day.

Must be able to use hands and feet and reach with hands and arms.

Must have sufficient eyesight and manual dexterity to discriminate between and classify items.

Must be able to regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds.

Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors).

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job the employee will be exposed to airborne particles (dust, animal hair, lint).  

May work outside in hot, cold, or wet conditions.

The work environment ranges from very quiet to noisy.

Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.