Adult Education Program Assistant

Job Title: Adult Education Program Assistant - Part time

Reports To: Adult Education Program Manager

Our Mission: Grace Place puts faith into action providing pathways out of poverty by educating children and families.

Summary/Objective:

Under the leadership and guidance of the Adult Education Program Manager, the Adult Education Program Assistant will support the onsite coordination of the following for the Adult Education program: office, phones, computer lab, student registration, assessments, and adult education classes. The Adult Education Program Assistant will support both Adult Education and Beginnings 201 program with communications, program projects, and other assorted duties.

Essential Duties and Responsibilities:

Program Support

• Responsible for accurately tracking the attendance of adult education classes.
• Assist in the registration and onboarding of new students.
• Administer assessments to students utilizing CASAS platform as required.
• Complete program projects and assorted office duties as requested.
• Assist in the process of program data entry.
• Assist in the provision of documentation of adult education programming (i.e. photos).
• Assist in the implementation of special events for adult learners.
• Provide translation support of program as requested.

Office

• Answer phones, route calls to appropriate staff, and provide answers to general organizational and/or program questions.
• Maintain a neat and orderly workspace.
• Greet and assist students, volunteers, and visitors.

Campus Coordination

• Assist in the maintenance of an accurate inventory of classroom supplies.
• Ensure classrooms are prepared and equipped for scheduled classes.
• Ensure that classrooms are clean and organized.
• Assist in the maintenance of a clean and orderly copy room.

Student and Volunteer Communication and Support

• Engage in professional and effective customer service by completing assigned phone calls to students, families, and volunteers and reporting the outcomes of the communication as requested.
• Provide detailed follow-up to adult learners and volunteer teachers as requested.
• Assist program volunteers as requested.
• Assist the office in the delivery of program and/or organizational announcements.
• Adhere to and ensure that Grace Place and Adult Education program guidelines are followed by students and volunteers.

And

• Performs any other duties or responsibilities as requested.

Qualifications:

Education:

• High School Diploma or GED

Experience:

• Minimum of one-year experience working in an office environment and a customer service role, preferred.

Knowledge, Skills and Abilities:

• Bilingual – Fluency in writing, speaking, and reading either English and Spanish or English and Haitian Creole, required.
• Proficiency in Microsoft Outlook, Word, and Excel; internet navigation; and requisite computer skills sufficient to maintain program records and to learn new computer systems. Proficiency in Microsoft Teams preferred, but not required.
• Ability to work independently with little supervision.
• Ability to maintain organized and accurate records.
• Current First Aid and CPR Certificates (can obtain within 90 days of employment).
• Willingness to submit to Fingerprinting and Background Checks.

Additional Information:

As members of the Grace Place team, we all value and support the Grace Place Vision, Mission, Faith Statement and Organizational Core Values.

Work Environment: Position requires working in numerous locations which include varied temperature, noise level, and other factors that may affect a person’s working conditions while performing the job.

Position Type and Expected Working Hours: Part-time (part time is defined as someone who is working less than 30 hours week). Anticipated working hours of approximately 5:00 PM – 9:00 PM Monday through Wednesday.

Physical Demands: Bending, sitting, and standing for long periods of time. May require lifting objects weighing up to 20 lbs. as needed.

Additional Eligibility Qualifications: Background check, fingerprinting required.

Organizational Competencies:

The following competencies are organizational in nature in that all Grace Place employees are expected to exhibit these competencies and will be part of the basis for their performance evaluation.

Work Ethic and Commitment: Extent to which the employee takes pride in his or her work and is dedicated and committed to excellence in personal goals and organizational mission. Extent to which a significant volume of quality work is performed efficiently in a specified period of time; employee is a peak performer with a high energy level.

Initiative and Problem Solving: Degree to which employee takes active steps to set and achieve tasks/goals on a timely basis. Is a self-starter and solution-seeker who possesses a sense of urgency and takes action with minimal instruction. Is able to identify issues/problems and possible solutions and is willing to act on the solutions.

Service Orientation: Extent to which the employee understands and exhibits behaviors that enhance and improve the experience of various stakeholders: students/families, volunteers, donors/supporters, and community partners. Knows and acts upon what it takes to deliver value. Makes a genuine effort to listen to stakeholders and seeks to understand and resolve needs/issues.

Judgment and Decision Making: Ability to arrive at sound decisions in a timely manner with positive results. Understands and utilizes core values of organization and relevant policies and seeks appropriate guidance when needed.

Quality, Care, and Dependability: Extent to which work is accurate, thorough, and neat. Degree of reliability in performing tasks, following instructions and meeting deadlines. Employee possesses the ability to produce reliable work without follow-up or inspection.

Teamwork and Interpersonal Relations: Extent to which employee is positive and projects a willing-to-please attitude, cooperation, and team spirit. Understands goals of the department, as well as collaboration with other departments, and is willing to accommodate the personnel, tasks, and situations involved in order to accomplish department and organizational goals. Consider employee relationships with other staff, volunteers, students/families, and community partners.

Communication Skills (oral and written): Communicates effectively and accurately both orally and in writing with individuals and groups; presents ideas in an organized, clear and concise manner; employs tact and discretion; listens well; offers appropriate feedback. Listens to others. Communicates with a clear message and is open to different perspectives. Ensures that the receiver hears and understands the message.

Job Knowledge and Technical Skills: Extent to which the employee possesses the practical and technical knowledge of duties, functions, work safety procedures, policies, and takes responsibility for reviewing and up-grading areas of expertise and development of new skills as needed.

Planning and Organizing: Level of effectiveness in planning and organizing daily work. Ability to achieve short- and long-range objectives. Assess organization of work and time management skills.

Professional Image: Extent to which the employee projects a professional image through appearance, conduct, and work areas.

Equal Employment Opportunity Statement:

Grace Place values diversity in the workplace and among our partners and other stakeholders.

It is the policy of Grace Place to provide equal employment opportunities to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, color, religion, sex, national origin, age, disability, marital status, pregnancy, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by Grace Place where appropriate.

Employees and applicants shall not be subjected to harassment, intimidation or any type of retaliation because they have (1) filed a complaint; (2) assisted or participated in an investigation, compliance review, hearing or any other activity related to the administration of any federal, state or local law requiring equal employment opportunity; (3) opposed any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercised any other legal right protected by federal, state or local law requiring equal opportunity.

The above-mentioned policies shall be periodically brought to the attention of supervisors and shall be appropriately administered. It is the responsibility of each supervisor at Grace Place to ensure affirmative implementation of these policies to avoid any discrimination in employment. All employees are expected to recognize these policies and cooperate with their implementation. Violation of these policies could be considered a disciplinary offense.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.