LE PETITE CHEF MAITRE D

Job Overview:

We are seeking a polished and professional Host/Hostess/Maître d' to provide an exceptional guest experience at Le Petit Chef Atlanta. The ideal candidate will have outstanding interpersonal skills, a deep passion for hospitality, and the ability to manage both the front-of-house operations and the guest experience with ease. As the first point of contact for guests, you will play a key role in setting the tone for the entire dining experience.

Key Responsibilities:

Guest Experience: Provide a warm, welcoming atmosphere, ensuring that each guest receives personalized, attentive service throughout their visit.

Reservation Management: Oversee the reservation system, making sure that all tables are appropriately assigned, reservations are confirmed, and guest preferences are noted.

Guest Relations: Provide exceptional customer service, addressing guest inquiries and needs. Handle guest complaints and concerns in a calm, diplomatic, and professional manner.

Monitor Dining Room Flow: Maintain a balanced seating arrangement during busy times to ensure an efficient flow of guests.

Coordination with Kitchen and Service Team: Work closely with the kitchen and wait staff to ensure timely and accurate delivery of food and drinks..

Event Coordination: Assist with special events and private dining arrangements, ensuring a seamless experience for large groups or special occasions.

Exemplify Fine Dining Etiquette: Display exceptional manners and refined professionalism, reflecting the high standards of our fine dining establishment.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Why Work at Hyatt?

• Medical/Dental/Prescription/Vision Insurance after 30 days
• Flexible Spending Accounts
• Disability and Life Insurance
• Paid Family Bonding Time
• Adoption Assistance
• $1,000 per year for Educational Assistance
• Complimentary and Discounted Hyatt Hotel Room Nights
• Paid Time Off & Paid Holidays
• 401(k) with Employer Match
• Support for Your Personal Wellbeing (Complimentary Headspace Subscription, Employee Assistance Program, and more)
• Diversity, Equity, and Inclusion are at the core of our Purpose - to care for people so they can be their best - and we must be deeply involved in actions that fight racial injustice and inequality. Learn more about how Change Starts Here.

• Previous experience in a host/hostess, maître d', or customer service role, preferably in a fine dining environment.
• Exceptional verbal communication skills with a friendly and approachable demeanor.
• Ability to juggle multiple tasks simultaneously in a fast-paced environment while maintaining a calm and professional demeanor.
• Excellent organizational skills, able to manage reservations, guest lists, and seating efficiently.
• Impeccable grooming and appearance, in line with the standards of a fine dining restaurant.
• Strong attention to detail, with a passion for providing outstanding guest service.
• Ability to work evenings, weekends, and holidays as required by the restaurant’s hours of operation.