IT Field Support Technician

Position: IT Field Support Technician

Schedule: 5/2

Location: Seminole or Andrews, TX

Benefits: Health, Dental, Vision, Life Insurance, 401K, Paid time off, and more

G.I.S. is seeking a skilled IT Field Support Technician to join a highly sought after Oil & Gas client. This role will provide technical support for computer systems and users, including satellite offices, field communications locations, and rigs.

Roles and Responsibilities:

• Provide exceptional IT field support by troubleshooting technical issues related to software, hardware, and network issues in an oil & gas environment
• Act as first line of computer support while working with other IT staff on more complex problems
• Troubleshoot Laptops, while working in Windows 10/11/Server 2008 environment; troubleshoot Ricoh printer issues, Citrix systems
• Research and deploy new equipment and technologies
• General knowledge of active directory and managing users
• Provide technical support to end-users
• Work special projects as needed
• Travel to assigned field locations as needed
• Work on-call one (1) week per month

Requirements:

• High School Diploma or GED equivalent. Bachelor’s degree in Computer Information Systems or equivalent preferred
• 1 years demonstrated experience with IT field support on computer systems and users, including satellite offices, field communications locations, and rigs
• Well versed with Ricoh printers and laptop troubleshooting, with proficiency in Windows 10/11/Server 2008; Citrix systems
• Excellent communication skills to effectively convey technical information to non-technical users a must
• Must be able to work on-call one (1) week per month, including weekends and holidays
• Must have valid driver’s license and have a clean driving record
• Must be able to pass all onboarding requirements including background, drug, MVR, etc.
• Must reside in Seminole, Andrews or Monahans, TX to be considered

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Experience:

• IT Field Support Technician: 1 year (Required)

Ability to Commute:

• Seminole, TX 79360 (Required)

Work Location: In person

Salary : $28 - $30