What are the responsibilities and job description for the Bank Teller position at Granite Bank?
Teller
Department: Retail Banking
Location: Champlin
Position Type: Part-Time
FLSA Status: non-exempt
Job Summary
As a Teller you will be a pivotal part of our commitment to delivering exceptional service to our customers. Reporting to the Operations Manager, your role will encompass a wide range of responsibilities, including processing customer transactions, handling phone inquiries, and ensuring a superior customer experience.
Job Responsibilities
- Create a welcoming atmosphere for our customers.
- Process transactions accurately and efficiently.
- Accuracy in cash counting, ensuring cash drawer is in balance, within assigned limits and is secure.
- Understand and comply with the related laws and compliance regulations that pertain to the job function. Examples include Bank Secrecy Act, Privacy, and Funds Availability. This also includes following bank-wide policies and procedures.
- Cross-sell bank products and services during teller interactions, contributing to revenue growth.
- Professionally handle incoming calls, directing calls to the appropriate departments or individuals when necessary.
- Cultivate strong customer relationships by actively listening to their concerns and providing prompt solutions.
- Manage escalated customer issues with professionalism and efficiency, escalating when necessary.
- Collaborate with the Operations Manager and Customer Service team to implement customer feedback and improve overall service quality.
- Additional duties as assigned.
Qualifications/Skills
- High school diploma or equivalent.
- Proven experience in a customer service role, preferably in a banking environment.
- Exceptional interpersonal skills, with an ability to empathize and build rapport.
- Strong attention to detail and mathematical proficiency
- Previous Cash Handling
- Ability to effectively manage multiple tasks in a fast-paced environment.
- Professional appearance and demeanor.
- Detailed understanding of banking services and products.
- Proficient in Microsoft Office Suite (Word, Excel, and Outlook) and relevant software programs.
- Excellent communication, sales, and negotiation skills.
