Location Support Manager

What you’ll do… We are seeking a meticulous and analytical leader to assume the role of overseeing our accounts receivable function. This position entails supervising day-to-day operations with a strong emphasis on identifying areas for improvement and implementing strategic solutions. The ideal candidate will possess a keen attention to detail and the ability to understand high-level processes. They will be responsible for not only managing the daily tasks but also for analyzing the efficiency of current procedures and developing innovative approaches to enhance productivity.  Key responsibilities include creating new policies and training materials to support the Practice Support team and operations staff. Additionally, the successful candidate will provide guidance and support to team members during the implementation of new processes, ensuring smooth transitions and optimal performance. This role requires a proactive problem solver who is capable of anticipating challenges and implementing proactive solutions. The ability to think critically and strategically while maintaining a strong focus on detail is essential for success in this position. This position is located at the GEDC Practice Support Center in Southfield, MI and would require an on-site presence at least four days per week. During the initial training period, full in-office attendance (five days per week) will be required.  What you’ll bring to the team… Team Leadership and Monitoring: Lead and monitor the Location Support team to ensure efficiency and maximize production. Team Training and Coaching: Provide continual training to the team and implement coaching actions as necessary to support skill development and performance improvement. Data Analysis: Analyze Revenue Cycle data to identify training opportunities for both operations and Practice Support Center (PSC) teams, as well as improvements to processes. Policy and Procedure Training: Develop a comprehensive understanding of company policies and procedures and provide training to office staff as needed. Patient Refunds Management: Verify the accuracy of patient balances for refund processing and demonstrate understanding of each state's escheatment process. Patient Collection Processing: Manage the submission and processing of patient balances to external collections. Audit Assistance: Utilize ledger comprehension to assist in auditing challenging accounts effectively. Adjustments Review: Review, verify, and post production adjustments accurately and efficiently. Denial Processing Expertise: Demonstrate proficiency in understanding Explanation of Benefits (EOB) and denial policies to effectively process denials. Billing Expertise: Submit claims accurately and demonstrate a comprehensive understanding of the Life Cycle of a claim, ensuring adherence to billing procedures and regulations. What we require you have… Bachelors degree in Business Management preferred or equivalent experience 5-7 years experience in accounts receivable 2-3 years supervisory experience High level of detail orientation and organizational skills Strong communication skills (verbal/written) Claims life cycle experience preferred Advanced knowledge of the Revenue Cycle Basic understanding of dental insurance terminology Denial management experience Patient Collections Processes Managing third party vendor relationships (i.e collections agencies, statement vendors) Working knowledge of basic math Prior dental office or medical office experience preferred Previous experience with high volume processing preferred Multi-tasking a must High level of Microsoft Office applications, especially Excel About GEDC… Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence.