What are the responsibilities and job description for the Home Repair and Warranty Manager position at Greater Indy Habitat for Humanity?
POSITION OVERVIEW
The Home Repair and Warranty Manager will be a process-oriented thinker that will grow Habitat’s impact across our service area through owner occupied repairs. This role will also oversee warranties provided to new Habitat homeowners to ensure they transition into homeownership successfully.
PRIMARY ACCOUNTABILITY
Owner Occupied Home Repair
Warranty
ESSENTIAL FUNCTIONS
Owner Occupied Repairs
Build relationships with senior centers and community organizations with the intent to provide repairs to qualified homeowners and play a part in holistic care to support aging in place.
Ensure policies and procedures related to the owner-occupied repair program are up to date and being followed.
Build a network of contractors and handymen to bid on projects and perform owner occupied repairs as an extension of Habitat for Humanity’s values.
Integrate Buildertrend into the workflow of owner-occupied repairs to improve project management and enable access to information by others that require the information for government and private grants
Work directly with VP of Development and Communication to provide necessary information for grant execution.
Meet and work with homeowners as needed to ensure a positive experience.
Work through technical, construction related issues that may arise during construction.
Ensure projects are finished on schedule and in a quality manner.
Warranty
Respond to and resolve all warranty requests. Improve the existing warranty program with a spirit of partnership and education.
Promote and facilitate 1-year walkthroughs.
Build a network of contractors and handymen to resolve Habitat homeowner warranty requests in a timely mano and in line with our values.
Track trends in warranty claims through use of BuilderTrend and provide building related improvements to VP of Construction and education related suggestions to VP of Homeownership & Mortgage Services.
Meet and work with homeowners as needed to ensure a positive experience.
Work through technical, construction related issues that may arise during construction.
KNOWLEDGE, SKILLS & ABILITIES -
Strong personnel management skills
Ability to work effectively across internal teams
Ability to operate a motor vehicle legally and safely
Demonstrate solid interpersonal, communication and listening skills
Detail oriented and highly organized
Strong stakeholder relationship skills for external partnerships
Have an entrepreneurial spirit and achieve objectives with minimal supervision
Working knowledge of the Central Indiana region residential real estate market
Driven to push for results with a measured sense of urgency
Proficient in interpreting and analyzing financial reports.
Excellent written and verbal communication skills.
EDUCATION, EXPERIENCE, & CREDENTIALS
Minimum High School Diploma or equivalent required
Understanding of government funding & compliance a plus
Computer literacy, including word-processing, spreadsheet analysis & project scheduling
Knowledge of sales / negotiating principles and real estate
Must be detail-oriented and a problem-solver able to deal with complex situations.
Valid Driver’s License.
PHYSICAL REQUIREMENT TO PERFORM THIS JOB
Manual dexterity and visual acuity for computer keyboarding, office equipment use
Must be able to move about rough terrain at site locations
Keep a pulse on the job market with advanced job matching technology.
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