Front Desk Receptionist

Reports to: Executive Assistant

Supervises:

Classification:

Education and/or Experience

• High school diploma or GED required
• Higher education degree is preferred
• Dining room supervisory experience is preferred

Job Knowledge, Core Competencies and Expectations

• Responsible for management of front desk and related responsibilities
• Maintains a high level of member contact throughout service hours
• Knowledge of and ability to perform required role during emergency situations

Job Summary (Essential Functions)

Assure a high standard of appearance, hospitality and Ensures timeliness of telephone service. Develop and implement programs to increase attentive member service through thoughtful execution of host, server support, telephone etiquette, administrative and guest / member satisfaction.

Job Tasks/Duties

• Greets and seats members and guests
• Serves as liaison between the dining room and kitchen staff
• Develops and maintains the dining room reservation system
• Assists in service and tableside, as needed
• Attends scheduled staff meetings
• Receives all incoming calls to the Club and directs them to the proper department and/or handles member requests in a timely and appropriate manner
• Responds to and manages incoming email communications to the Club email
• Take Dining reservations communicating with all appropriate personnel to ensure member/guest satisfaction
• Receive and manage all overnight accommodation reservations including coordinating check ins/check outs, sending confirmations, billing, etc
• Greet all members and guests at the door and directs them to their table, meeting, party, etc
• At times it will be necessary during busy services to assist in food delivery, order taking, etc
• In charge of all office supplies ordering and organization
• Administrative duties including editing, formatting, and issuing mailers and communications when necessary, and assisting management with various tasks when requested

Licenses and Special Permits

• Alcoholic beverage certification
• Food safety certification

Physical Demands and Work Environment:

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach
• Push, pull or lift up to 50 pounds
• Continuous repetitive motions
• Work in hot, humid and noisy environment

Job Type: Full-time

Pay: From $12.00 per hour

Expected hours: 20 – 40 per week

Schedule:

• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Night shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Aiken, SC 29801 (Required)

Ability to Relocate:

• Aiken, SC 29801: Relocate before starting work (Required)

Work Location: In person

Salary : $12