Customer Care Representative

Green Factor is experiencing explosive growth and is seeking to hire a Customer Care Representative to join our winning team! We have been in business for over 15 years, specializing a variety of home solutions. Our mission is to make our customers more comfortable and healthier in their homes.

The Opportunity

Are you able to work independently? Are you motivated and have unsurpassed ambition? Are you solution-driven and have no trouble taking the initiative? Do you have what it takes to build instant customer rapport over the phone? Do you enjoy relationship-building and creating solutions?

If this sounds like you, we may have a great opportunity for you! We are seeking an energetic, outgoing, proactive, detail-oriented, self-motivated individual to fill the role of Customer Care Representative in our very busy and growing Sales Department.

Candidates are expected to complete assessments and phone screening to be considered.

Why work at Green Factor?

• Great work environment with friendly and supportive colleagues
• Paid training
• Salary plus Commission
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Paid Time Off
• Paid Holiday
• Lots of room for growth and advancement

Qualifications / Skills:

You will thrive in this role if:

• You enjoy building relationships and creating bonds and rapport with customers.
• You have a “yes” approach to customer service. Exceptional customer service is what separates Green Factor from our competitors.
• You are tenacious.
• You are an ambitious sales professional with a hunter mentality.
• You have killer time management skills; you must organize and balance your activities appropriately.
• You hold yourself to a high standard and align with our mission and values.
• You have basic computer skills and are quick to learn role-specific tools and programs.
• You are flexible and can easily discern priorities.

Job Responsibilities Include (but are not limited to):

• Answer incoming calls for our businesses.
• Daily outbound calls to customers, both meeting and exceeding goals.
• Heavy phone and email customer contact, with an increased caseload over time.
• Follow up on assessments.
• Follow up on unsold sales proposals.
• Verifying the overall customer experience exceeded expectations.
• Act as a liaison between customers and sales reps.
• Provide sales marketing materials to customers.

Find out more about Green Factor at www.GFIPro.com

Job Types: Full-time, Part-time

Pay: $35,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Supplemental Pay:

• Bonus opportunities
• Commission pay

Work Location: In person

Salary : $35,000 - $55,000