Customer Care Representative

Are you ready to be part of a dynamic and dedicated team? Pinnacle Propane, a leading propane distribution business operating in nine US states, is looking for an Customer Care Representative to join our team. At Pinnacle Propane, we are committed to providing exceptional service to our customers and employees.

Why Join Pinnacle Propane?

Position Summary 

The Customer Care Representative (CCR) is expected handle all day-to-day front-office activities.  The CCR works closely with the Customer Care Supervisor (CCS) to ensure satisfactory service to the customers. This position furthermore ensures the efficiency and effectiveness of the administrative activities executed in the front office  

Essential Job Functions 

• Answering calls and handling customer queries  
• Adhere to assigned schedule and perform all assigned task 
• Provide first level support for customer complaints or issues 
• Research / resolve customer inquires 
•  Discuss with direct supervisor, results of their daily, weekly, and monthly performance 
• Accountable for satisfactory daily call answer rate and first call resolutions 

COMPETENCIES 

• COMMUNICATION – must be able to effectively communicate with teammates, managers and customers 
• INTERPERSONAL SKILLS – demonstrates the ability to understand relationship-orientated aspects of social effectiveness and to operate successfully in a variety of social exchanges 
• TEAMWORK – possesses the ability to work together toward a common vision 

PERFORMANCE MEASUREMENTS 

• Independently performs tasks of a routine nature 
• Consistently delivers quality work during allotted timeframes 
• Demonstrates appropriate organizational skills 
• Understands and ensures compliance with company policies and procedures 

QUALIFICATIONS AND REQUIREMENTS 

Education: 

High School diploma, GED  

Experience / Abilities: 

• Effective communication skills and ability to interact with all employees and customers 
• Ability to resolve customer inquiries while maintaining a professional and calm demeanor 
• Ability to remain organized and focused on attention to detail in a fast-paced environment 

• Proficient in Microsoft Office Suite or related software  
• Use of Microsoft Office & generally have high level of computer skills 

• English, fluent proficiency, verbal and written. Knowledge of Spanish an advantage  

TRAVEL AND HOURS 

• This position is full-time, standard operating hours 
• Minimal travel may be required with this position as part of support responsibilities  

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• employee is regularly required to talk or hear 
• employee frequently is required to stand, walk, use hands to finger, handle or feel and reach 
• employee is occasionally required to lift office products and supplies, up to 20 pounds 

EEO Statement

Pinnacle Propane, LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer, ensuring decisions are made irrespective of race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristics safeguarded by state or federal law.

Pinnacle Propane, LLC complies with the laws and regulations set forth in the EEO is The Law poster.

Additionally, Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruting@pinnaclepropane.com.  

Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at recruting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.

Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.