Parts Sales Associate

We are seeking a reliable and detail-oriented Parts Associate to join our team in the outdoor power equipment industry. This position is responsible for supporting both customers and service technicians by accurately identifying and sourcing parts, ordering and receiving parts inventory, and ensuring the smooth operation of the parts department.

Key Responsibilities:
• Parts Lookup and Ordering:
Assist customers and service technicians in identifying and sourcing the correct parts for outdoor power equipment (e.g., lawnmowers, chainsaws, snowblowers).
Use the company’s parts databases, catalogues, and manufacturer websites to look up part numbers and specifications.
• Inventory Management:
Maintain an organized inventory of parts and accessories, ensuring stock levels are sufficient to meet customer and service needs.
Conduct regular physical counts of parts inventory and update records as necessary.
• Parts Receiving and Stocking:
Receive and inspect incoming parts orders for accuracy, quality, and quantity.
Properly label, organize, and store parts in a manner that is easy to access and keeps the department organized.
• Customer Service:
Provide excellent customer service by answering customer inquiries, providing parts availability and pricing information, and offering recommendations for repairs and maintenance.
Ensure timely and accurate processing of customer orders.
• Collaboration with Service Technicians:
Communicate with service technicians to understand parts needs for repair and maintenance tasks.
Expedite parts orders to minimize downtime for repairs and ensure efficient service.
• Record Keeping and Documentation:
Maintain accurate records of parts transactions, orders, and inventory updates.
Assist with generating reports on parts sales, usage, and inventory status.
• Parts Department Organization:
Ensure the parts department is neat, clean, and organized at all times.
Assist with general housekeeping and safety procedures in the parts area.

Qualifications:
• High school diploma or equivalent; additional technical or industry-related training preferred.
• Previous experience in parts ordering or inventory management, preferably in the outdoor power equipment, automotive, or related industries.
• Strong knowledge of outdoor power equipment and its components is a plus.
• Excellent customer service skills, with the ability to communicate effectively with customers and team members.
• Ability to use parts lookup systems, catalogues, and other resources to identify parts and components.
• Strong organizational skills and attention to detail.
• Ability to lift and carry parts, as well as perform tasks requiring physical effort (standing, bending, etc.).
• Basic computer skills, including familiarity with inventory management software or POS systems.

Benefits:
• Competitive salary
• Health, dental, and vision benefits
• Paid time off
• Employee discounts
• Opportunities for training & incentives