What are the responsibilities and job description for the Collections Specialist position at GreenSky Administrative Services LLC?
Overview
GreenSky is one of the fastest growing Financial Technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace. We have a great team, are growing quickly, and are backed by some of the leading investors in the world.
As a Collection Specialist, you will work with past due Customers on a daily basis, identifying the reason for inquiry or delinquency and assisting the Customer in remediating any issues. The incumbent will handle both inbound and outbound calls and is accountable for accurately updating account entries. Additional duties may include initiating processes (I.E. Hardship requests, settlement agreements with third-party debt management company,, etc.) through the proper identification of events/opportunities.
Organizational: This position is a member of the Third-Party Debt Management team and reports to a Front-Line Manager in Collections Support
Shift – 8am-5pm
Training:
Must be available 8am-5pm, Monday-Friday for the first 4 weeks of training. No time off is granted during this training period.
Location: Remote. This is a work from home position. Candidates must have reliable internet and a quiet working space.
Duties & Responsibilities
Additional Duties & Responsibilities:
- Process emailed, faxed and mailed in requests from customers and merchants
- Engage with third-party debt management companies through calls (inbound & outbound), emails & written proposes charged off accounts
- Contacts customers to secure payments and offer settlements to recover losses.
- Works to recover losses without sacrificing the quality of customer service standards or relationships
- Consistently represents the Company and its business partners in a professional manner
- Persuades third party companies to make payments and settle charged off accounts
- Documents all contacts in detail in software applications
- Resolves routine billing inquiries and negotiates payment arrangements and settlements
- Educates POAs on account terms and alternate payment programs and methods
- Navigates a computerized data entry system or other relevant applications
- Other duties as assigned
Required Skills/Qualifications
Preferred Skills & Qualifications:
- Minimum of 6 months tenure with GreenSky.
- HS diploma/GED.
- Basic Microsoft Office skills.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Demonstrate a passion for excellence with respect to treating and caring for customers.
- Proficient in the use of FastTrack and CMC (Katabat)
- Strong analytical skills and attention to detail.
- Strong decision making and analytical abilities.
- Strong technical acumen and ability to troubleshoot.
- Strong detail orientation and communication/listening skills.
- Team player.
GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
