Service BDC Representative

We are currently looking for a motivated team member in our Service Business Development Center. The Service BDC/Cashier is responsible for making service appointments for customers and is the frontline of communication in a customer’s service experience. A successful candidate will have ability to multi-task, be a team player, and have a pleasant personality. t's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 500 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Responsibilities

· Answer all incoming phone calls and schedule service appointments.

· Making outbound call, generate service appointments and log all customer comments.

· Schedule follow-up contact if no appointment is made.

· Reschedule no-show customer appointments.

· Schedule future contact as needed.

· Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.

· Contact customers based on current marketing initiatives.

· Respond to customer website requests.

· Contact internet customers via email and phone to schedule a service appointment.

Cashiering

Qualifications

· Excellent follow-up skills

· Previous experience with phones or telemarketing experience highly preferable

· Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.

· First-class verbal, written and communication skills including the ability to initiate dialogue with Service Manager and communicate effectively and efficiently.

· Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.

· Able to sit and work at a computer keyboard for extended periods of time

· Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills

· Bilingual a plus

Job Type: Full-time

Pay: $11.00 - $14.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Health savings account
• Paid time off

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus opportunities

Experience:

• Cash register: 1 year (Required)
• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $11 - $14