GG Sales Representative

GENERAL DESCRIPTION
The Green Goods Sales Representative is responsible for promoting and selling a diverse range of starter plants, seeds, and horticultural supplies to both wholesale and retail businesses. This role involves direct interaction with customers in various settings, including residential areas, sales offices, store showrooms, and home offices. The representative will actively cultivate relationships with existing clients while seeking out new opportunities to expand the customer base.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are essential to this position. Management may assign additional duties as necessary.

• Regularly travels throughout the designated territory to connect with existing and potential customers. This includes visiting retail outlets, garden centers, and wholesale distributors to foster relationships and identify their needs.
• Engages with vendors and customers via phone or in-person meetings to provide comprehensive information about products and answer any inquiries.
• Effectively showcases products using samples and catalogs to illustrate their features and benefits, helping customers make informed purchasing decisions.
• Accurately estimates and communicates delivery dates to customers, ensuring timely fulfillment of orders.
• Prepares detailed reports of business transactions and customer feedback, providing insights that can drive improvements in service and product offerings.
• Quotes competitive prices and credit terms, and prepares sales contracts for orders obtained, ensuring clarity and compliance with company policies.
• Acts as a mediator between customers and the collections team to resolve issues related to past-due accounts, facilitating timely payments and maintaining customer relationships.
• Inputs customer orders into the Onliant computer system with precision, ensuring all details are correct to avoid processing errors.
• Attends regular sales meetings to share insights, strategies, and updates with the sales team, contributing to overall team success.
• Provides assistance to the Customer Service Department during peak periods or in the absence of team members, ensuring that customer inquiries and issues are addressed promptly.
• May be required to deliver products to customers directly, ensuring excellent service and satisfaction with the purchase experience.
• Maintains the confidentiality of all internal Griffin information and communications, adhering to company policies unless otherwise directed.

QUALIFICATIONS
This section lists the required level of job knowledge (such as education, experience, knowledge, skills, and abilities) required to do the job. This section focuses on the minimum level of qualifications for an individual to be productive and successful in this role.

Education:

• Bachelors degree in Horticulture, Agriculture, Business, or a related field preferred.
• High school diploma or equivalent required

Experience:

• Previous sales experience in the horticultural or agricultural industry is highly desirable.
• Experience in customer service or retail sales is a plus.
• Familiarity with wholesale distribution channels is beneficial.

Knowledge, Skills, and Abilities:

• (K) Understanding of horticultural products, including plants, seeds, and gardening supplies.
• (K) Awareness of industry trends and best practices in sales and customer service.
• (S) Strong interpersonal and communication skills, with the ability to build and maintain customer relationships.
• (S) Proficient in using computer systems for order entry and reporting (experience with Onliant or similar systems preferred).
• (S) Ability to effectively demonstrate products and engage customers.
• (A) Ability to travel regularly within the assigned territory to meet with clients.
• (A) Excellent organizational skills, with a keen attention to detail.
• (A) Capacity to handle customer inquiries and resolve issues in a timely manner.
• (A) Strong problem-solving skills and the ability to work independently.

WORKING CONDITIONS
This role typically works in a fast-paced and dynamic environment. The physical work environment for this role may include the following aspects:

Work Setting: Primarily operates in various environments, including outdoor settings (such as nurseries and gardens), retail showrooms, and customer locations. May also work in an office environment for administrative tasks and meetings.
Temperature Variations: Exposure to varying weather conditions while traveling or visiting outdoor sites, including heat, cold, and humidity. Indoor settings may be climate-controlled, but some temperature variations may occur.
Noise Levels: Moderate noise levels in retail and outdoor environments due to machinery, customer interactions, and other ambient sounds. Typically, quieter conditions in office settings during administrative tasks.
Equipment Usage: Uses standard office equipment such as computers, phones, and printers. May operate light delivery vehicles for transporting products to customers. Familiarity with horticultural tools and equipment may be beneficial during product demonstrations.
Travel Requirements: Significant travel is required, with 50-60% of the time spent on the road visiting customers, attending trade shows, and networking events. Must have a valid drivers license and reliable transportation for travel within the assigned territory.
Physical Demands (The physical demands outlined below are indicative of those essential for performing the job effectively. Reasonable accommodations will be considered for individuals with disabilities to facilitate the completion of essential functions): Ability to lift and carry products weighing up to 50 pounds during deliveries and demonstrations. Requires standing, walking, and bending for extended periods while engaging with customers and displaying products. May involve climbing stairs or navigating uneven terrain in outdoor settings.

OUR COMMITMENT TO YOU!
At Griffin, we are committed to fair and equal treatment of all employees and future applicants. We believe that diversity fosters innovation and collaboration, making us a stronger organization. We hold ourselves accountable for maintaining a workplace free from discrimination and expect our employees to treat one another with respect. Together, we work towards a workplace where every voice is valued, every perspective is embraced, and every opportunity is accessible.

Our commitment extends to all aspects of employment, from recruitment to advancement, ensuring a fair and equitable environment for all team members. We recruit, hire, promote, transfer, and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, status as a covered veteran or any other protected classification under law.
Griffin is EOE, ADA and E-Verify compliant.