Customer Service Rep(Electrical Industry)

Customer Service Rep

Requirements:

• 3 years of inside sales / customer service distribution experience in the electrical / heating industry
• Ability to read detailed documents such as specifications and equipment schedules
• Experience with Microsoft Office (Word and Excel) and working knowledge of a CRM database
• Excellent communication skills at all levels both internally and externally
• Top-rate organizational skills - ability to multi-task and manage tasks effectively in fast paced environment
• Highly competitive and motivated * Solid understanding of sales metrics
• Creativity and an ability to convey and sell new ideas
• Strong negotiation skills are preferred

Responsibilities Include (But Are Not Limited To):

• Order entry
• Obtaining quotes from vendors, checking price and delivery, including special pricing
• Quoting customers
• Handling customer return process
• Expediting Orders
• Purchasing Parts
• Updating the CRM Database
• Performing research as needed
• Customer follow-up
• Participation in onsite channel partner seminars

Responsibilities

• Engage with customers through warm calling to identify their needs and offer appropriate solutions.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience.
• Utilize Salesforce and other software tools to manage customer interactions and track sales progress.
• Conduct inside sales activities, including product demonstrations and presentations to potential clients.
• Negotiate terms and close sales effectively while maintaining strong relationships with customers.
• Collaborate with team members to achieve sales targets and contribute to overall business growth.
• Stay updated on product knowledge and industry trends to provide informed recommendations to customers.

Experience

• Proven experience in sales or customer service roles is preferred.
• Strong communication skills in English, both verbal and written, are essential for effective interaction with customers.
• Familiarity with Salesforce or similar CRM software is a plus.
• Experience in technical sales or inside sales is advantageous but not mandatory.
• Ability to negotiate effectively and build rapport with clients is crucial for success in this role.

Job Types: Full-time, Contract

Pay: $20.00 - $24.00 per hour

Shift:

• Day shift

Application Question(s):

• Are you ok with a temp to perm?(3 to 6 months)

Education:

• Associate (Preferred)

Experience:

• Electrical or Heating Industry: 1 year (Preferred)
• Inside sales: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Ability to Commute:

• Haverhill, MA 01835 (Required)

Work Location: In person

Salary : $20 - $24