What are the responsibilities and job description for the Customer Service Rep position at Massachusetts Employer?
Temp to Perm Pay rate : DOE Entry level \$20 to start- with experience \$26 per hour. Willing to speak with candidates with more 5 yrs experience requesting higher pay rate. The Customer Service Representative will report directly to the Internal Sales Manager. This person would also work collaboratively with other Internal Sales Representative Team Members as well as Marketing, Regional & Territory Sales Groups, Manufacturing Reps, Engineering, Quality, Manufacturing & Planning members. The primary goal for each Internal Sales Representative Team Member is to build and strengthen both internal and external customer relationships. Responsibilities include : ? Fulfilling Customer Opportunities such as Quoting, Purchase Orders, Expediting and any other requests the Customer may have. ? Data Entry of Opportunities, Quotes & Sales Orders. ? Contract / Purchase Order Review : This would include reviewing Customers Purchase Order to be sure our Internal Sales Order matches . Most importantly, review of the Customer Drawing Revision Levels as well as Quality Clauses. ? Respond to team members, both internal and external, quickly and be proactive for your customer?s needs. ? Develop strong and productive internal and external relationships with all Delta team members and customer contacts. ? Communicate professionally and respectfully to all internal and external team members. Requirements This is an ideal position for a candidate who wants to learn business-to-business customer service operations and who has the willingness and drive to make a difference. 3 to 5 years of Experience working in an Internal Sales Manufacturing Environment Experience with Microsoft 365 including Word, Excel, PowerPoint, Microsoft Teams, Outlook, OneDrive. Ability to work within a custom database using Microsoft Access a plus. Must be able to Multi-Task Outstanding verbal and written skills.
Salary : $26
