What are the responsibilities and job description for the Inside Sales/Customer Service position at Grover Corporation?

Inside Sales/Customer Service

GLENDALE, WI

Are you a self-starter?

Interested in a fast-paced manufacturing environment?

Enjoy problem solving and helping customers?

GROVER CORPORATION HAS THE PERFECT POSITION FOR YOU!

Located in Glendale, WI, Grover Corporation was established in 1929 and is the leading specialty piston ring manufacturer in the US. We ship our products around the world where they are used in large engines hydraulic cylinders, transmissions, air compressors, turbo chargers, shock absorbers and many other applications.

Here at Grover, we have an impressive team of employees that believe in and live by our core values of:

Customer first
Set-up others for success
Collaborative
Attitude of excellence
Deliver results

Experience:

5 years of experience in a manufacturing setting

5 years of customer service/inside sales experience

Duties Include:

Customer Interactions

Provide quotes to customers (include lead times)
Manage customer expectations
Proactively contact customer and alert of late delivery
Respond to customer complaints
Set up new customers in ERP and CRM
Update CRM and log calls/activities in CRM
Email customer apology with shipping tracking number
Monitoring and checking account portals for orders, returns, and quality alerts.
Discover customer needs and order patterns.
Follow up on quotes
Grow existing customer sales volumes

Create Solutions

Collaborate with engineering for new parts
Enter quote in CRM
Escalate issues to supervisor
Finalize order after acceptance

Problem Resolution/Customer Advocate

Collaborate with Quality on problem solving
Track issues on Return Material Authorization form
Log investigation in CRM
Locate jobs in process
Escalate issues to supervisor
Work with scheduler for delivery commitment
Manage quotes to ship requirements of the customer
Coordinate with the organization on new customers
Communicate customer needs to the organization

Team Grover

Back up team members
Assist order entry person
Attend feasibility meetings
Attend one-on-one meetings with supervisor
Attend daily roundups
Attend all employee meetings
Pursue personal development
Live core values

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Inside Sales/Customer Service

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