Customer Service and Inside Sales

Job Overview

VCP Sales markets and distributes innovative pipeline integrity products(Pipeline Coatings) directly to end users and resellers. We maintain a basic inventory of products (cases & pallets) at our Michigan City location and provide outstanding service to our customers throughout North America.

VCP Sales, founded in 2021, is a small business coating supplier specializing in serving the Pipeline industry. Each team member is an integral part of the weekly operations. VCP Sales is rapidly expanding, and each team member has growth opportunities. We value integrity in corrosion, customer relationships, and office interaction. This role offers numerous benefits, including being a part of the overall projection of the company in marketing, business planning, and sales activities.

This role will also provide the opportunity to build upon valued client relationships, participate in the execution of marketing strategies, and evaluate their effectiveness for continuous improvement. Gain valuable experience in a small, multi-functional pipeline-integrity sales organization that prioritizes integrity in both business and customer interactions.Join our staff and have a pivotal role in enhancing customer satisfaction and driving revenue growth while preserving the infrastructure essential to our daily lives. This is an excellent opportunity for someone looking to begin a career in technical sales OR someone with admin/customer service experience and a passion for marketing.

Job Description

Data and Office Management

• Quoting, identifying, and qualifying sales opportunities
• Process customer orders accurately and efficiently
• Schedule and follow up on orders and product shipping, invoicing, and credit card payments
• Troubleshooting upholding our 5-star service and efficiency
• Good written and verbal communication Skills
• Phone skills, Basic incoming and outgoing Sales Calls that require professionalism, active listening, sincerity and empathy
• Inventory management
• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate and helpful information regarding products, services, pricing, and promotions
• Maintain positive relationships with customers.
• Collaborate with the team on new client onboarding and client maintenance, etc.
• Maintaining industry best practices
• Maintain and document electronic file system using OneDrive, Onepage(CRM)
• Proofreading, editing presentations, and documents
• New duties and responsibilities may arise if time allows, as we are a rapidly growing company, and adaptability would be an asset

Technical Skills

• Accounting Software: Basic understanding of bookkeeping principles with a willingness to learn QuickBooks and HandiFox
• Microsoft Office: Proficiency in Excel, Word, PowerPoint, and OneDrive
• CRM Software: Basic understanding of OnePage CRM and other online marketing software
• Technical Proficiency: Familiarity with email, web search, e-calendars, and other online office applications

Soft Skills

• Customer Service: Strong customer service orientation with a positive attitude
• Communication: Excellent verbal and written communication skills
• Organization: Well-organized with an orderly approach and attention to detail
• Problem-solving: Resourceful and problem-solving abilities
• Time Management: Ability to manage multiple deadlines effectively
• Collaboration: Good collaboration and teamwork skills
• Reliability: Dependable and reliable

This position is a direct report to the Director of Sales and Marketing with the following additional responsibilities:

• Support the increase of brand awareness
• Calendar management
• Research, book travel, and industry events
• Create, proofread, and order industry swag, tradeshow items

Previous experience in a customer service setting is required. Sales and marketing experience is preferred.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Language:

• English (Preferred)

Ability to Commute:

• Michigan City, IN 46360 (Required)

Work Location: In person

Salary : $20 - $25