IT Infrastructure Lead

Summary

* Infrastructure Operations

• Oversee the IT infrastructure operations for the Milton facility, including servers, networks, and hardware.
• Ensure cameras are functioning properly and work with the Maintenance crew to address any issues, ensuring seamless operation.
• Ensure all TVs are operational and displaying accurate and up-to-date information.
• Ensure all IT equipment is consistently updated and tracked in Jira for inventory and task management.

* Team and Task Management

• Supervise and manage IT support staff in Milton.
• Delegate tasks and ensure completion within deadlines.
• Ensure all the tickets are up to date and everything is recorded on Jira.

* Collaboration and Communication

• Collaborate with other IT teams or external MSPs for specialized support.
• Maintain effective communication during incidents or outages.
• Work closely with the Maintenance team to coordinate running cables as needed.
• Work with facility managers to ensure workstations and industrial setups are completed in a timely manner.

* Support and Troubleshooting

• Troubleshoot and resolve issues with laptops, label printers, regular printers, desk phones, and other end-user devices.
• Manage the onboarding and offboarding processes for employees, including IT equipment setup and retrieval.

* Compliance and Security

• Ensure compliance with company IT policies and applicable regulations.
• Perform regular audits of IT systems to identify vulnerabilities.

* Vendor and Project Coordination

• Coordinate with vendors and external partners for implementation and support.
• Track project progress and ensure timely delivery.

* Reporting and Improvement

• Report on infrastructure performance, incidents, and improvements to management.
• Identify opportunities to enhance IT systems or processes for better efficiency.

Required Qualifications:

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Experience:
• 5 years in IT infrastructure and operations, including server and network management.
• 3 years managing a team, delegating tasks, and ensuring timely completion.
• Hands-on experience with hardware maintenance and troubleshooting (e.g., laptops, printers, desk phones).
• Ability to handle high-pressure situations and quickly resolve critical incidents.
• Proficiency in using Jira for tracking tasks, managing tickets, and overseeing project progress to ensure efficiency and accountability.
• Strong organizational and communication skills to effectively lead cross-functional teams, drive collaboration, and foster a culture of continuous improvement and accountability.

Nice-to-Have:

• Certifications:
• CCNA (Cisco Certified Network Associate)
• ITIL Foundation
• Atlassian Certified Jira Project Administrator
• Microsoft Certified: Modern Desktop Administrator Associate

Job Type: Full-time

Pay: $80,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to Commute:

• Milton, FL 32583 (Required)

Ability to Relocate:

• Milton, FL 32583: Relocate before starting work (Required)

Work Location: In person

Salary : $80,000 - $110,000