What are the responsibilities and job description for the Manager IT - Infrastructure position at Shure?
Overview
Seeking an experienced IT Manager to oversee and optimize our Information Technology infrastructure, providing top-notch user support and efficient network operations. Your role will involve strategic planning and execution of tech services, aligning with both business and IT objectives to enhance our organization's workflows and technological efficiency. Join us to drive seamless integration and elevate our technological capabilities.
Responsibilities
- Promote a process-focused organization by mentoring staff, developing consistent work procedures, enforcing IT policies, and seeking opportunities for continuous improvement.
- Oversee all phases of desktop support, including installations, upgrades, software, hardware, and operating system configurations, ensuring issues are resolved efficiently and stakeholders are kept informed.
- Lead the planning, design, implementation, and operation of telephony and data communication networks, prioritizing departmental needs and managing resource requirements and budgets.
- Provide exceptional technical services for desktop, laptop, and networked systems, handling service desk requests, monitoring user satisfaction, and enforcing IT standards.
- Contribute to staff contingency and technical disaster recovery plans for IT functions.
- Manage IT assets and ensure legal and policy compliance.
- Develop and present operational reporting metrics to senior IT management.
- Create and manage departmental budgets, ensuring responsible spending.
- Manage staff by identifying skill requirements, training, and assessing professional growth and performance.
- Manage vendor relationships and fulfill IT needs and requirements.
- Oversee IT outage and problem management.
- Fully utilize ServiceNow to enable 24/7 global support, including customer chat, self-service options, and satisfaction surveys.
- Support incident management, change management, and mobile management processes.
- Act as the primary point of contact for escalations related to incidents, service requests, and site support.
- Maintain and manage regional IT budgets, ensuring compliance and responsible spending decisions, and coordinate maintenance and upgrades
- Support and manage video/audio integration initiatives.
Qualifications
- Bachelor's degree in computer science or related field.
- English / Spanish: 90%
- Travel Availability
- At least 4 years of experience in technical infrastructure disciplines such as network management, systems administration and operation, or desktop/LAN administration with responsibility for results including costs and methods.
- Comprehensive knowledge of personal computers, Microsoft and Unix-based operating systems and application suites, and voice/data network services (LAN/WAN,VOIP).
- Experience with unified communications solutions is required.
- Experience with Cisco-based solutions is desired.Experience with an enterprise resource planning (ERP) system is required. SAP is highly desired.
- Experience with preparing and adhering to a budget.
- Demonstrated ability to work on issues of diverse scope where analysis of the situation or data requires evaluation of a variety of factors, including understanding of current business trends.
- Lead cooperative efforts among project team members.
- Excellent communication and organizational skills.
WHO WE ARE
Shure’s mission is to be the most trusted audio brand worldwide – and for nearly a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.
Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, and manufacturing facilities throughout the Americas, EMEA, and Asia.
THE MIX MATTERS
Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!
