Spa Runner

*Please note- hire date for this position will be in January or February of 2025* 

Position Summary: 

This position is essential in maintaining the cleanliness, organization, and overall smooth operation of the spa. The ideal candidate will have a strong commitment to the AAA Four Diamond customer service standards and the ability to handle multiple tasks efficiently.

About Us:

At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:

Love: Love your brothers and sisters and share with them.

Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery: To do what is right, even in the most difficult of times.

Honesty: Be honest in every action and provide good feelings in your heart.

Wisdom: We cherish knowledge; wisdom is used for the good of the people. 

Humility: Know that you are equal to everyone else, no better, no less.

In this Role: 

• Assist spa therapists by preparing treatment rooms with necessary supplies and ensuring rooms are clean and ready for the next guest.
• Restock towels, linens, and spa products in treatment rooms, locker rooms, and relaxation areas.
• Ensure all spa areas are tidy, organized, and well-maintained throughout the day.
• Replenish beverage stations with water, tea, and snacks for guests.
• Greet and assist guests with their belongings upon arrival and departure from the spa.
• Escort guests to their designated areas, such as treatment rooms, locker rooms, and relaxation lounges.
• Provide valet parking assistance if required.
• Deliver exceptional customer service by addressing guest inquiries and needs promptly and courteously.
• Assist guests with information on spa services and amenities.
• Ensure guest satisfaction by creating a welcoming and relaxing atmosphere.
• Perform regular checks to ensure cleanliness and orderliness of all spa areas, including locker rooms, showers, and relaxation lounges.
• Report any maintenance issues or safety hazards to the Spa Manager immediately.
• Follow all health and safety guidelines to maintain a clean and sanitary environment.
• Work closely with spa staff, including therapists, receptionists, and other attendants, to ensure seamless service delivery.
• Assist with the setup and breakdown of special events and group bookings.
• Participate in team meetings and training sessions to stay updated on spa policies and procedures.
• Monitor inventory levels of spa supplies and linens, and notify management when reordering is necessary.
• Assist with receiving and organizing deliveries of spa products and supplies.
• All other duties as assigned.

Essential Qualifications: 

• Must be 16 years of age.
• Previous experience in a customer service or hospitality role, preferably in a spa or hotel environment is preferred.
• Strong attention to detail, excellent organizational skills, and the ability to multitask.
• Demonstrated commitment to providing exceptional customer service.
• Professional appearance and demeanor, with the ability to handle guest opportunities promptly and courteously.

Physical Requirements: 

• Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Must have the manual dexterity to operate job-related equipment. 
• Must have the ability to access all properties and areas.
• Ability to lift and carry heavy loads (60 lbs), stand for long periods and perform repetitive tasks.

Work Conditions: 

Work is typically in all areas of the Spa and at times anywhere in the Hotel. Work areas may be warm, cold, humid, or bright and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.

Disclaimer and Conditions of Employment:

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.    

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.    

Indian Preference:

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies. 

Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.