Retail and Customer Service Manager

🪴 Customer Service & Sales Room Manager

Location: Louisville, KY

32 hours/week (Wednesday - Saturday, 8:00 AM - 4:00 PM)

$18/hour

Who We Are:

At Hadley Pottery, we don’t just craft pottery—we craft experiences, stories, and connections that last a lifetime. For over 80 years, Hadley has been a cornerstone of hand-painted pottery, cherished in homes across generations. Our Sales Room isn’t just a store; it’s a reflection of our history, artistry, and the incredible community of collectors (Haddicts) who love what we do.

We’re looking for someone who lives and breathes hospitality—someone who thrives in creating unforgettable, warm, and personal customer experiences. If you’ve ever wanted to lead with heart, cultivate joy in the day-to-day, and represent a brand with deep roots and deeper meaning, this could be the role for you.

Your Day to Day:

💙 Be the Heart of Hadley – You’re the face of our Sales Room, welcoming visitors, sharing the Hadley story, and ensuring every guest feels like family. From locals to out-of-town collectors, you’re the warm, guiding hand that makes their experience unforgettable.

🎉 Host with a Smile – We believe shopping should feel like a celebration! You’ll bring a party-like atmosphere to the store, making every visit feel like an event, whether it’s through a big release day or an ordinary Wednesday.

📚 Product Expert & Trainer – You’ll know our pottery like the back of your hand (and we’ll make sure you do). You’ll train and inspire staff to understand the craftsmanship behind each piece, helping them share that passion with customers.

🔍 Detail-Driven & Organized – From managing inventory and custom orders to overseeing merchandising, you’ll ensure our Sales Room looks its best and operates smoothly.

💼 Leader & Motivator – You’ll lead the Sales Room team, driving productivity, tracking key sales metrics, and coaching staff to hit sales goals—all while keeping the energy high and the environment positive.

📈 Analytical Eye – We love creativity, but numbers matter too. You’ll analyze sales data (KPIs) and make smart, strategic decisions to enhance performance.

💌 Customer Champion – From handling in-store inquiries to managing phone calls and emails, you’ll represent Hadley with care and confidence, ensuring customer needs are met and concerns are addressed with grace.

Who You Are:

• Customer-Centric – You genuinely love people and go above and beyond to build relationships.
• Natural Leader – You know how to train, motivate, and inspire those around you to perform at their best.
• Organized & Efficient – You can juggle multiple tasks, from managing custom orders to keeping the back of house organized.
• Energetic & Fun – You thrive in a vibrant, fast-paced retail environment where you can let your personality shine.
• Creative Thinker – Merchandising feels like second nature, and you’re always looking for ways to make displays more attractive and engaging.
• Solution-Oriented – You handle challenges with ease and know when to escalate bigger issues to the Sales Manager.

Experience We'd Love to See:

• 1-5 years in customer service
• Background in experiential retail, hospitality, or merchandising is a big plus!
• Strong organizational skills and comfort managing inventory and custom order pipelines.
• Familiarity with POS systems, merchandising, and basic sales reporting.
• Bonus: Experience in visual merchandising, retail design, or shipping logistics (we’ll cross-train you in these areas!).

Why Join Hadley Pottery?

✨ Be Part of a Legacy – You’ll join a brand with 80 years of history and a loyal following.

✨ Craftsmanship at Its Core – Work with products made by hand, with heart.

✨ Fun, Supportive Environment – We’re passionate about what we do, and we want you to love coming to work.

✨ Room to Grow – As we expand, there’s potential for more leadership opportunities in retail, marketing, and beyond.