Summary. Job Description. The Contact Center Agent builds, develops and fosters great member relationships. They answer incoming calls, respond to inquiries, troubleshoot issues/problems, process requested transactions and provide general information. Must be knowledgeable and able to communicate the credit union’s current policies and procedures. They must maintain a professional demeanor/attitude and project such through any communication with ...
Summary. Job Description. The Contact Center Agent builds, develops and fosters great member relationships. They answer incoming calls, respond to inquiries, troubleshoot issues/problems, process requested transactions and provide general information. Must be knowledgeable and able to communicate the credit union’s current policies and procedures. They must maintain a professional demeanor/attitude and project such through any communication with ...
