Entry Level Service Technician

Harley-Davidson of Greenville is currently seeking an entry level mechanical technician with a passion for the Harley-Davidson industry.

This entry level position comes with the possibility to attend Harley-Davidson’s New Mechanics School, exclusive to the dealer network. This program is specially designed to build the fundamental skills of future motorcycle technicians.

Harley-Davidson’s Mechanics School Details

• Instructor-led classes offered exclusively at the Juneau Avenue campus.
• Four non-consecutive weeks (Monday through Thursday).
• Students need to be employees of a Harley-Davidson® dealership.
• Students are given tasks to practice back at their dealership to reinforce what is learned and are assigned a mentor from their dealership to monitor progress.
• Credit for 110 (Vehicle Chassis Service) and 3501 (Electrical Diagnostics) will be earned with the program's completion.

Summary Description:
Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Key Results Areas:

· Service Department Operations

· Customer Service

Major Duties and Responsibilities

1. Service Department Operations

· Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.

· Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.

· Maintain productivity (time spent working on billable jobs) as close to 100% as possible.

· Accept work assignments from Service Writer/Manager.

· Request parts for the job as early as possible when needs become known.

· Perform service, repair and customization work in accordance to factory specifications.

· Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.

· Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.

· After job is finished ensure proper completion and filing of paperwork.

· Keep work areas as clean as possible and assist others with maintaining shop cleanliness.

· Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.

Commitments:

· Treat all employees and customers fairly, courteously, and with dignity.

· Model superior customer service behavior for all interactions with customers and employees.

· Be prompt and available for flexible scheduling.

· Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.

· Focus on quality.

Qualifications & Job Requirements:

· Current Motorcycle license.

· Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools.

Physical Demands:

· The noise level in the work environment is usually loud.

· Occasionally required to bend, stoop, crouch, reach, and handle tools.

· Occasionally requires the ability to lift 40 pounds of material.

· Occasionally requires the ability to balance and push an 800 lb motorcycle.

Working Conditions:

· Frequently works near moving mechanical parts.

· Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motorcycle Service Department.
Occasionally, exposed to exhaust fumes or other airborne particles.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• Monday to Friday

Work Location: In person

Salary : $18