What are the responsibilities and job description for the Automotive Service Advisor position at Harts Automotive?
Overview
We are seeking a motivated and customer-focused Automotive Service Advisor to join our dynamic team. In this role, you will serve as the primary point of contact for customers seeking automotive repair and maintenance services. Your expertise in automotive diagnostics and exceptional customer service skills will ensure that clients receive the highest level of care and attention. You will play a crucial role in aligning customer needs with our service offerings, enhancing their experience while driving business growth through effective upselling strategies.
Duties
- Greet customers warmly and assess their automotive service needs.
- Communicate effectively with service technicians to transmit customer concerns and service requests.
- Prepare detailed service estimates and explain recommended repairs or maintenance services to customers.
- Upsell additional services based on customer needs and vehicle condition.
- Maintain accurate records of customer interactions, service orders, and cash handling transactions.
- Ensure timely follow-up with customers regarding their vehicle status and any additional recommendations.
- Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring overall satisfaction.
- Stay updated on automotive repair trends, technologies, and best practices to provide informed recommendations.
Experience
- Previous experience as a Service Advisor or in a similar customer-facing role within the automotive industry is preferred.
- Strong knowledge of automotive repair processes, including air brake systems and diagnostics.
- Proficiency in service writing and the ability to align customer needs with appropriate services.
- Excellent cash handling skills with a focus on accuracy and accountability.
- Outstanding communication skills with an emphasis on providing exceptional customer service.
- Ability to work collaboratively within a team environment while maintaining individual accountability.
Join us in delivering top-notch automotive services while fostering lasting relationships with our customers!
Job Types: Full-time, Contract
Pay: $10.00 - $16.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $10 - $16